Associate Director, Client Media Solutions

realchemistry; United States; Remote; USD 95,000 - 120,000; Full time

Job summary

Real Chemistry is seeking an Associate Director, Client Experience (Media) to lead integrated media and omnichannel planning for pharmaceutical and life sciences accounts. You will translate business objectives, audience insights, and stakeholder needs into strategic media programs engaging healthcare professionals, patients, and caregivers while driving measurable outcomes.

The role supports remote work within the United States or from any U.S.

Qualifications

• 8+ years of pharmaceutical, life sciences, or healthcare media experience.
• Deep expertise across integrated media planning and omnichannel engagement.
• Experience developing HCP and DTC media strategies for complex brands or therapeutic areas.
• Strong client leadership, presentation, and storytelling abilities; demonstrated success managing multiple client relationships and teams.

Responsibilities

• Lead integrated planning across paid, earned, owned, and omnichannel engagement initiatives.
• Develop strategic HCP and DTC media recommendations informed by audience insights, market conditions, and business objectives.
• Oversee media investment strategies, channel mix recommendations, measurement frameworks, and optimization plans.
• Serve as a strategic advisor for clients navigating evolving healthcare engagement challenges.
• Lead cross-functional collaboration with Strategy, CRM, Analytics, Creative, and Activation teams.
• Guide campaign performance discussions and identify opportunities for innovation and growth.
• Manage and develop planning talent while maintaining excellence across all client deliverables.

Skills

Integrated media planning

Omnichannel engagement

HCP and DTC media strategies

Client leadership & storytelling

Team management

Job description

At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry Media is a healthcare-focused media, analytics, technology, and customer engagement organization dedicated to helping life sciences brands create more meaningful customer relationships. Through integrated media, omnichannel strategy, CRM, analytics, and engagement solutions, we help clients design and activate connected experiences across the healthcare ecosystem.

The Associate Director, Client Experience (Media) leads integrated media and omnichannel planning across complex pharmaceutical and life sciences accounts. This role is responsible for translating business objectives, customer insights, and audience needs into strategic media programs that engage healthcare professionals, patients, and caregivers while driving measurable business performance.

This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.

What You'll Do

• Lead integrated planning across paid, earned, owned, and omnichannel engagement initiatives.
• Develop strategic HCP and DTC media recommendations informed by audience insights, market conditions, and business objectives.
• Oversee media investment strategies, channel mix recommendations, measurement frameworks, and optimization plans.
• Serve as a strategic advisor for clients navigating evolving healthcare engagement challenges.
• Lead cross-functional collaboration with Strategy, CRM, Analytics, Creative, and Activation teams.
• Guide campaign performance discussions and identify opportunities for innovation and growth.
• Manage and develop planning talent while maintaining excellence across all client deliverables.

This Position is a Perfect Fit for You If

• You are a strategic thinker who enjoys turning complex business challenges into integrated media and customer engagement solutions.
• You understand how media, omnichannel engagement, CRM, analytics, content, and customer experience work together to influence behavior.
• You can comfortably advise pharmaceutical and life sciences clients on media investment decisions, audience strategy, and performance optimization.
• You enjoy building strong client partnerships and are viewed as a trusted problem solver rather than simply a service provider.
• You bring a point of view to discussions, supported by data, research, experience, and industry trends.
• You are comfortable leading teams while also remaining actively involved in strategic thinking and client problem solving.
• You enjoy mentoring others and raising the quality standard across a broader portfolio of work.
• You are motivated by helping healthcare brands create more meaningful, measurable customer experiences.

What You Should Have

• 8+ years of pharmaceutical, life sciences, or healthcare media experience.
• Deep expertise across integrated media planning and omnichannel customer engagement.
• Experience developing HCP and DTC media strategies for complex brands or therapeutic areas.
• Strong client leadership, presentation, and storytelling abilities.Demonstrated success managing multiple client relationships and teams.

Pay Range: $95,000 - $120,000

The anticipated salary range for this position is listed above. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to experience, skills, qualifications, geographic location, and internal parity.

In addition to base salary, Real Chemistry offers a comprehensive benefits package and a variety of programs designed to support our employees' well-being, growth, and success.

Real Chemistry reserves the right to update compensation and benefits programs at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage