Associate Director, Client Management

Publicis Groupe; New York (NY); On-site; USD 97,000 - 133,000; Full time

Benefits offered by this job

401K

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Paid time off

Tuition reimbursement

Flexible time off

Job summary

Influential, part of Publicis Groupe, is seeking an experienced Associate Director, Client Management in New York. You will be the primary contact for campaign execution, aligning client goals with team capabilities to ensure performance and satisfaction.

You will lead multi-faceted influencer marketing strategies across diverse sectors, partner with internal teams, mentor account managers, and optimize campaigns using data-driven insights to deliver measurable results.

Qualifications

• 7+ years of experience in agency, marketing-tech or a start-up.
• Direct experience in influencer marketing.
• Experience leading multi-faceted marketing campaigns across creators, media and social.

Responsibilities

• Develop and lead multi-faceted influencer marketing strategies across clients with varying budgets and complexity.
• Partner with Client Solution Leads to identify growth opportunities and manage day-to-day execution.
• Demonstrate deep knowledge of platforms like TikTok, YouTube, Snap, Instagram, etc.
• Coordinate with internal teams and external partners to align client needs and processes.
• Represent the client and define the right approach to achieve success and results.
• Mentor account managers and promote collaboration.
• Navigate execution challenges and propose thoughtful solutions to roadblocks.
• Create materials for the account management team and improve campaign processes.
• Prepare reports and analyze ad performance to provide optimization recommendations.

Skills

Influencer marketing

Campaign strategy

Data analytics

Leadership

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Keynote

Google Slides

Job description

Company description

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Ready to join us?

Overview

Influential, is looking for an experienced Associate Director, Client Management. As the primary point of contact for campaign execution, the Associate Director, Client Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign.

Responsibilities

• Develop and lead multi-faceted influencer marketing strategies ranging in budget and complexity for clients across QSR, CPG, Finance, Telecoms and more
• Work as a strategic partner alongside Client Solution Leads to identify growth opportunities for clients and lead day-to-day execution.
• Thought-leader with deep knowledge of social platforms such as TikTok, YouTube, Snap, Instagram etc.
• Work in close partnership with, and drive synergy between, with internal teams and external partners/agencies regarding client needs and processes
• Represent the client in the agency by defining the right approach to achieve success/results — anticipate their needs.
• Mentor account managers, helping build a culture of collaboration.
• Navigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given project
• Building new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaigns
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Managing the monthly billing reconciliation process with finance

Qualifications

• 7+ years of experience working at an agency, marketing-tech or media start-up
• Must have direct experience in influencer marketing
• Strong background experience developing multi-faceted marketing campaigns including creative, influencers, media, digital and/or social media
• Experience leveraging data and analytics to influence influencer strategies and campaign plans
• Exceptional communication, interpersonal, and leadership skills with the ability to thrive in a fast-paced, dynamic environment
• Experience creating internal and external presentations (keynote and google slides preferred)
• Strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube)
• Bachelor’s degree or equivalent experience

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $97,375.00 - USD $133,300.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/19/2026.