Associate Director, Client Management

UNAVAILABLE; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Job summary

Influential is seeking an Associate Director to lead complex influencer marketing programs for a flagship financial services client. You will serve as the day-to-day client lead, managing campaign execution across strategy, creator selection, content development, production timelines, live event activations, reporting, and cross-functional coordination.

This role requires strong organizational skills, client-facing excellence, and the ability to move between strategic thinking and operational

Qualifications

• 7+ years of agency/marketing experience.
• Experience leading complex influencer campaigns from kickoff to reporting.
• Proven ability to manage tight production timelines and high-volume creator workflows.
• Experience building and managing campaign timelines, trackers, and approvals.
• Experience overseeing shoots and live activations in person.
• Experience working within an IAT structure across cross-functional teams.
• Experience using data/analytics to inform planning, performance reporting, and optimization.
• Exceptional communication, interpersonal, and leadership skills for a client-facing role.
• Ability to create clear internal/external presentations and executive-ready campaign updates.
• Strong decision-making, organizational, planning, and problem-solving skills.
• Experience across major platforms including TikTok, YouTube, Instagram.

Responsibilities

• Lead multi-faceted influencer campaigns for a flagship financial services client.
• Serve as day-to-day client lead, driving communication and flawless execution.
• Own campaign timelines from kickoff through wrap, including production schedules and milestones.
• Partner with client, IAT, and internal stakeholders to meet objectives.
• Monitor creator trends and platform shifts to inform strategy.
• Ensure influencer programs integrate with broader marketing campaigns.
• Lead creator and talent selection with strategy/activation teams.
• Guide cross-functional teams to execute on time and to a high standard.
• Oversee production and live event activations, including shoot planning and on-site coordination.
• Maintain ongoing client/campaign status updates, tracking timelines and risks.
• Own wrap reporting with performance insights and optimization recommendations.
• Mentor account managers and activation team members.

Skills

Leadership

Campaign management

Timeline management

Client-facing

Communication

Cross-functional teamwork

Data analytics

Presentation skills

Decision making

Adaptability

Education

Bachelor’s degree or equivalent experience

Job description

Company Description

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Ready to join us?

Job Description

We are looking for an Associate Director to help lead complex influencer marketing programs for a flagship financial services client. This person will serve as a day-to-day client lead, managing campaign execution across strategy, creator selection, content development, production timelines, live event activations, reporting, and cross-functional coordination.

This role requires someone who can move between strategic thinking and operational detail with ease. The ideal candidate is highly organized, client-facing, comfortable managing tight timelines, and able to keep complex creator programs moving across multiple stakeholders, deliverables, approvals, and production needs.

Responsibilities

• Lead multi-faceted influencer marketing campaigns ranging in budget and complexity for a flagship financial services client.
• Serve as the day-to-day client lead, driving communication, alignment, and flawless execution across influencer programs.
• Own campaign timelines from kickoff through wrap, including production schedules, creator deliverables, review cycles, live dates, reporting milestones, and cross-functional dependencies.
• Partner with the client, IAT, and internal stakeholders to ensure influencer strategies and campaign plans deliver against brand and business objectives.
• Monitor creator trends, platform shifts, and cultural conversations to inform influencer strategy.
• Ensure influencer programs integrate with broader marketing campaigns and brand initiatives.
• Lead creator and talent selection in partnership with strategy and activation teams to ensure talent aligns with brand strategy, audience needs, and cultural relevance.
• Guide cross-functional teams, activation partners, production partners, and IAT stakeholders to execute campaigns on time, on brief, and at the highest standard.
• Oversee production and live event activations, including shoot planning, creator participation, timeline management, on-site needs, and client/stakeholder coordination.
• Manage ongoing client and campaign status updates while tracking timelines, deliverables, approvals, risks, and program progress.
• Own campaign wrap reporting, delivering performance insights and optimization recommendations.
• Maintain knowledge of platform guidelines, ad products, creator deliverables, usage needs, and asset specifications while managing content development and delivery timelines.
• Mentor account managers and activation team members, fostering collaboration, accountability, and operational excellence.

• Navigate campaign challenges, timeline risks, production pivots, and client feedback to develop solutions that ensure successful delivery.
• Partner with the Account VP and finance on campaign budgets, margin management, billing reconciliation, and scope implications tied to production or timeline changes.
• Develop tools, trackers, timelines, and playbooks that strengthen influencer campaign execution.

Qualifications

• 7+ years of experience working at an agency, marketing-tech company, media organization, or influencer/creator marketing environment.
• Experience leading complex influencer, social, or integrated marketing campaigns from kickoff through execution and reporting.
• Proven experience managing tight production timelines and high-volume creator deliverable workflows across content deadlines, client review cycles, revision rounds, asset delivery, posting schedules, and final reporting milestones.
• Experience building and managing campaign timelines, status trackers, deliverable matrices, approval flows, and internal/external progress updates.
• Experience overseeing content shoots and/or live event activations in person while supporting clients, managing creator participation, and coordinating key stakeholders on-site.
• Experience working closely with agency partners and cross-functional teams within an IAT structure.
• Experience leveraging data and analytics to inform campaign planning, performance reporting, and optimization recommendations.
• Exceptional communication, interpersonal, and leadership skills with the ability to thrive in a fast-paced, client-facing environment.
• Experience creating clear internal and external presentations, status materials, timelines, and executive-ready campaign updates.
• Strong decision-making, organizational, planning, and problem-solving skills with the ability to manage complex campaigns, shifting priorities, and production dependencies.
• Experience managing campaigns across major social platforms including TikTok, YouTube, Instagram, and emerging channels.
• Bachelor’s degree or equivalent experience.

Bonus Points If…

• Experience working on financial services accounts.
• Experience working in a highly regulated industry or with clients that require legal, compliance, brand, and risk review.
• Previous experience managing or mentoring junior team members.
• Experience working with athlete ambassadors, sports talent partnerships, live events, or on-site creator productions.
• Experience building campaign trackers, production timelines, or operational playbooks that improve team execution.

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $100,000.00 - USD $120,000.00/Annually.

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/3/2026.