Associate Director, Client Access Technology

100 Raymond James & Associates, Inc.; Saint Petersburg (FL); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability benefits

Retirement savings

Paid time off

Parental leave

Job summary

Raymond James in Saint Petersburg, Florida, seeks an Software Engineering Technology Associate Director to lead the Client Access core engineering team, delivering secure, reliable, scalable digital client experiences. This hybrid role requires in-office presence three days a week, with one Monday or Friday, and the role is not eligible for Work Visa sponsorship.

You will partner with Product, Architecture, and business stakeholders, set priorities, guide delivery across the SDLC, manage budgets

Qualifications

• Leads engineering teams and delivery of complex software.
• Applies Agile delivery practices and SDLC.
• Maintains modern digital platform concepts (APIs, cloud).

Responsibilities

• Define requirements with stakeholders and establish priorities.
• Lead projects through the software development lifecycle using Agile practices.
• Oversee vendor-provided and internally developed solutions, including planning and integration.

Skills

Engineering leadership

Agile delivery

DevOps

Cloud platforms

Stakeholder collaboration

Education

Bachelor’s degree

Job description

Job Description Summary

The Software Engineering Technology Associate Director leads the Client Access core engineering team responsible for building, enhancing, and supporting the Raymond James digital client experience. This role partners with Product, Architecture, business stakeholders, and technology teams to translate strategic priorities into secure, reliable, and scalable solutions. The manager provides technical and people leadership, oversees delivery and application support, and helps resolve complex technology issues that require coordination across multiple levels of the organization.

Job Description

This position follows our hybrid workstyle policy: expected to be in a Raymond James office location three days per week, with at least one of those days being a Monday or a Friday. Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities

Product, Architecture, business stakeholders, and other technology leaders to define requirements, establish priorities, evaluate solution options, and ensure end-to-end process and data integration. Direct projects and operational initiatives through the software development lifecycle, using Agile practices and measurable success criteria to manage scope, schedule, risk, quality, budget, and business outcomes. Oversee internally developed and vendor-provided solutions, including vendor selection and coordination, implementation planning, integration, performance management, and ongoing support. Manage workforce capacity, resource allocation, annual goals, and budgets; maintain consistent engineering processes, delivery standards, and team accountability. Promote sound engineering practices, continuous improvement, and innovation while remaining current on relevant technology, financial services, and industry trends. Lead, coach, and develop software engineers and technical leads; set clear expectations, provide timely feedback, support career development, and build a culture of trust, accountability, inclusion, and continuous learning. Attract, develop, and retain talent; support workforce and succession planning; and ensure the team has the skills and capacity needed to meet current and future business priorities. Establish operational ownership for production support, incident response, root-cause analysis, risk remediation, and service improvement, including participation in an on‑call rotation when required.

Knowledge of

Software engineering principles, application architecture, system integration, and the software development lifecycle. Agile delivery practices, DevOps and release management concepts, production support, incident management, and continuous improvement. Enterprise technology governance, risk management, information security, and controls appropriate to financial services. Resource planning, budgeting, vendor management, and performance measurement. Modern digital platform concepts, including scalable services, APIs, cloud‑enabled technologies, observability, and resilient application design.

Skill in

Leading engineering teams and delivering complex software initiatives involving both internally developed and vendor‑provided solutions. Translating business objectives into technical plans, delivery roadmaps, resource requirements, and measurable outcomes. Evaluating application design and architecture, identifying technical and operational risks, and guiding teams toward practical solutions. Applying Agile delivery practices and using metrics to improve delivery predictability, quality, and service reliability. Managing budgets, vendors, staffing, and competing priorities in a complex enterprise environment. Communicating clearly with technical and nontechnical audiences, influencing decisions, resolving conflict, and building consensus across teams.

Ability to

Build and sustain a high‑performing engineering organization by attracting, developing, coaching, and retaining diverse talent. Set clear direction, establish high standards, delegate effectively, and hold individuals and teams accountable for measurable results. Build trusted partnerships across Product, Architecture, business, operations, risk, security, and vendor teams to achieve shared objectives. Use customer and business outcomes to guide priorities, decisions, processes, and service improvements. Lead organizational and technical change, encourage innovative problem‑solving, and adapt plans as customer, market, regulatory, and technology needs evolve. Communicate complex information in a clear and compelling manner that supports timely decisions and coordinated execution. Work effectively under pressure, manage competing priorities, and occasionally support a non‑standard schedule, including nights, weekends, or on‑call responsibilities.

Education/Previous Experience

At least 7 years of relevant technology experience, including software development and people‑management or technical‑leadership experience; an equivalent combination of education, training, and experience may be considered. Experience leading the delivery and support of enterprise applications in a complex, regulated environment is preferred. Financial services experience, particularly with client‑facing digital platforms, is preferred. Education Bachelor’s (Required) Work Experience General Experience – 10 to 15 years, Manager Experience – 6 to 10 years Certifications Travel Less than 25% Workstyle Hybrid.

Total compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Guiding Behaviours & Culture

At Raymond James our associates use five guiding behaviours (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client‑first, integrity, independence and a conservative, long‑term view. We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Culture & Values

At Raymond James – as part of our people‑first culture, we honor, value, and respect the uniqueness, experiences, and background of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

Equal Opportunity Employer Statement

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-SA1

Company Overview

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Closing Statement

Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Join our Talent Network to stay up to date on career opportunities that may be a good fit for you. Our business is deeply focused on people and their financial well‑being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever‑evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people‑first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.