Associate Director Business Operations & Systems, International

BioSpace; Town of Madrid (NY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Competitive total rewards package

Job summary

Regeneron is seeking an Associate Director of Business Operations & CRM Systems, International to enable CRM, planning, reporting, and collaboration capabilities across international markets. Hybrid work is available with locations in the UK, Germany or Spain.

You will partner with franchise leadership to design scalable processes, govern CRM platforms, and lead change management for expansion across multiple markets and affiliates. Strong PM and IT collaboration are essential.

Qualifications

• Bachelor's degree in Business, Life Sciences, or related field; MBA is a plus.
• 4+ years in Commercial Operations, CRM enablement, or related transformation.
• Experience with Veeva, Salesforce Health Cloud or similar platforms.
• Translate business needs into functional/technical requirements.
• Strong project management and communication abilities.

Responsibilities

• Partner with franchise leadership to design and implement operations processes.
• Evaluate and support CRM, planning, reporting, and collaboration platforms with IT/vendor partners.
• Build scalable playbooks, SOPs, and templates for franchise expansion.
• Act as operational contact during franchise stand-ups across teams.
• Lead change management and adoption of new processes and systems.
• Support strategy, rollout, and governance of CRM programs across International markets.
• Collaborate with affiliate leads and IT to boost platform adoption and improvements.

Skills

CRM experience

Project management

Stakeholder management

Communication skills

Business process design

Analytical thinking

Education

Bachelor's degree in Business or Life Sciences

MBA or advanced degree

Tools

Veeva CRM

Salesforce Health Cloud

Job description

Build Our Future TogetherAt Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking an Associate Director Business Operations & CRM Systems, International to join our International Business Operations team, supporting our International commercial organization in a hybrid work model. In this role, you will enable the launch and scale-up of new franchises while helping shape CRM and commercial technology capabilities across International markets, collaborating with Commercial Operations, IT, Finance, Medical, and affiliate teams.

When & Where

Location: UK, Germany or Spain
Work model: Hybrid

Discover Your Role

• Partner with franchise leadership to design and implement business operations processes, including planning, forecasting, reporting cadences, and governance.
• Evaluate and support implementation of CRM, planning, reporting, and collaboration platforms alongside IT and vendor partners.
• Build scalable playbooks, standard operating procedures, and templates to support franchise expansion across markets and affiliates.
• Act as the operational point of contact during franchise stand-up, coordinating activities across Commercial Operations, IT, Finance, and Medical teams.
• Lead change management, training, and adoption initiatives to ensure new processes and systems are embedded optimally.
• Support the strategy, planning, rollout, and ongoing governance of CRM and commercial technology programs across International markets.
• Partner with affiliate Commercial Operations leads, IT teams, and insights functions to enhance platform adoption and identify improvement opportunities.

This Role Requires

• Bachelors degree in Business, Life Sciences, or a related field; MBA or similar advanced degree is a plus, and 48 years of experience in Commercial Operations, Business Operations, CRM or platform enablement, or Business Transformation, ideally within pharmaceutical or life sciences organizations.
• Experience building and implementing new processes, teams, or systems from the ground up in fast-paced and ambiguous environments.
• Working knowledge of CRM platforms such as Veeva, Salesforce Health Cloud, or similar commercial digital technologies.
• Understanding of pharmaceutical commercial operating models and field-based and head office business processes.
• Ability to translate business needs into functional requirements and partner effectively with IT and technical teams.
• Strong project management and organizational skills with experience running multiple concurrent workstreams.

Does this sound like you? We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits.

Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role:

• annual bonuses or other incentive plans
• equity awards
• pension or retirement benefits
• 401(k) company match
• health and wellness programs
• fitness centers
• insurance benefits (e.g. medical, dental, vision, life and disability)
• paid time off
• family support benefits

For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed onsite. Please speak with your recruiter and hiring manager for more information about onsite expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.