Associate Director, Brand Experience & TikTok Shop Growth

Pattern; Lehi (UT); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Paid Holidays

Onsite Fitness Center

Company Paid Life Insurance

Casual Dress Code

Competitive Pay

Health, Vision, and Dental Insurance

401(k) match

Job summary

Pattern in Lehi, Utah, is seeking an Associate Director of Brand Experience to lead a high-performing operations team within Pattern Creators, our SaaS ecommerce solution. You will scale TikTok Shop strategies for brand partners and drive marketplace execution end-to-end.

This role blends procurement, inventory alignment, PDP optimization, and cross-functional collaboration with product, supply chain, and finance to remove bottlenecks and raise performance.

Qualifications

• Exceptional organizational skills with ability to manage multiple workstreams.
• Proven track record of leading cross-functional teams and delivering results.
• Experience in ecommerce operations, PDP optimization, or marketplace management.
• Ability to align procurement, logistics, and finance with marketplace policies.
• Strong leadership, mentoring, and offshore partner coordination.

Responsibilities

• Lead a high-performing operations team for Pattern Creators on TikTok Shop.
• Own end-to-end PDP optimization, product launches, and listing quality.
• Manage shop health, CS workflows, SLAs, and onboarding coordination.
• Monitor price parity and unauthorized sellers to protect brand.
• Collaborate with product, supply chain, finance to remove bottlenecks.

Skills

Project Management

Cross-Functional Influence

Stakeholder Management

Operational & Marketplace Expertise

Leadership & Team Direction

Job description

Pattern in Lehi, Utah, is seeking an Associate Director of Brand Experience to lead a high-performing operations team within Pattern Creators, our SaaS ecommerce solution. You will scale TikTok Shop strategies for brand partners and drive marketplace execution end-to-end.

This role blends procurement, inventory alignment, PDP optimization, and cross-functional collaboration with product, supply chain, and finance to remove bottlenecks and raise performance.