Associate Director, Auxiliary Services

Texas A&M University System; Stephenville (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Tarleton State University is seeking an Associate Director of Auxiliary Services to oversee key student support functions and assist in the management of campus dining, retail, and transportation services. This in-office role focuses on leadership, operational excellence, and customer-centered programs across Stephenville and regional campuses.

The position requires a Bachelor's degree and seven years of related experience, with strong leadership and collaborative abilities to drive growth and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Seven years of related experience.
• Strong leadership and team management capabilities.
• Excellent written and verbal communication skills.
• Ability to collaborate with diverse stakeholders and vendors.

Responsibilities

• Provide leadership and operational oversight for Parking and Transportation Services, Texan Card operations, and University Mail Services.
• Assist in day-to-day supervision and strategic planning of Texan Outfitters and contracted service providers (food service, vending, transportation).
• Support development and assessment of short- and long-term goals for auxiliary services aligned with university priorities.
• Contribute to marketing and communication strategies to promote auxiliary services and campus engagement.
• Collaborate with internal stakeholders and external vendors to ensure service quality and contract compliance.
• Develop, implement, and review policies to ensure compliance with regulations.
• Supervise and evaluate staff; promote customer service and professional development.
• Analyze service metrics and data to inform decisions.

Skills

Leadership

Communication

Analytical thinking

Job description

Job Title

Associate Director, Auxiliary Services

Agency

Tarleton State University

Department

Auxiliary Services

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Staff

Job Description

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Associate Director of Auxiliary Services in the Department of Auxiliary Services . As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives-on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco , along with a robust online community that extends our reach even further.

At the heart of it all is Stephenville , where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere.

No matter where you're located-on campus or online-you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.

Important Immigration Information

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

The Associate Director of Auxiliary Services provides strategic leadership and day-to-day operational oversight for key student support functions at the University. This position manages, develops, and evaluates core auxiliary service areas that enhance the campus experience and support institutional goals. The Associate Director works collaboratively with campus partners, contracted vendors, and the broader university community to ensure high-quality, efficient, and student-centered services.

This is an in-office position located in Stephenville TX. Standard working hours are Monday through Friday from 8am to 5pm or as work requirements indicate. Serves as Campus Security Authority (CSA)

Responsibilities

• Provide leadership and operational oversight for Parking and Transportation Services, Texan Card operations, and University Mail Services.
• Assist the Director of Auxiliary Services with the day-to-day supervision, management, and strategic planning of Texan Outfitters and contracted service providers such as food service, vending, and transportation.
• Support the development, implementation, and assessment of short- and long-term goals for auxiliary services in alignment with university priorities.
• Contribute to the planning and execution of marketing and communication strategies to promote auxiliary services and increase campus engagement and utilization.
• Collaborate with internal stakeholders and external vendors to ensure service quality, contract compliance, and continuous improvement.
• Develop, implement, and review policies and procedures to ensure compliance with university, state, and federal regulations.
• Supervise, train, and evaluate professional and support staff; promote a culture of customer service, accountability, and professional development.
• Analyze service metrics, customer feedback, and operational data to inform decision-making and enhance service delivery.
• Acts as representative of Campus Operations and a valued member of Tarleton State University as part of the Texas A&M System and performs other duties as assigned, including serving satellite campuses.

Required Education and Experience

• Bachelor's degree or equivalent combination of education and experience.
• Seven years of related experience.

Required Knowledge, Skills, and Abilities

• Strong leadership and team management skills with the ability to supervise and motivate staff.
• Effective communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders.
• Analytical and prob