Associate Director

Escalent; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company is seeking an Associate Director to spearhead client research projects and mentorship programs. In this fully remote role, you will leverage your market research expertise to enhance client relationships and drive actionable insights, contributing to a dynamic and inclusive work environment.

Benefits

Medical, Dental, and Vision Insurance

401k with Company Match

Flexible PTO

Paid Parental Leave

12 Paid Company Holidays

Qualifications

• Experience in leading market research projects.
• Proven ability to build strong client relationships.
• Strong writing skills for varied communication styles.

Responsibilities

• Run end-to-end market research projects.
• Train and develop team members on client needs.
• Support business development efforts through proposals.

Skills

Market Research

Client Relationship Management

Qualitative Research

Survey Writing

Tools

Qualtrics

Job description

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Who We Are
C Space is the leader of Online Communities - having defined and redefined Online Communities for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent group of companies, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base to expand our reach.

Who You Are
We’re looking for an Associate Director who loves to be the project lead, build and nurture strong relationships with our clients, and help develop others.

Base salary range for this role is $100,000 - $125,000. If this is not the right range for you, please check out our other openings. This position is 100% remote (you must be based in the United States).

What You’ll Do

Client Work (80% of time)

• Run market research and related customer experience projects end to end
  • Lead client discussions to define objectives by actively listening and asking the right questions
  • Conduct in-depth research (and coach others to conduct research) by using a range of techniques in to uncover answers to client problems; you should have familiarity with a range of qualitative methodologies as well as with survey writing; experience with Qualtrics is desirable.
  • Write and/or review persuasive reports and deliverables; display versatility in writing styles and formats (e.g., from quick team emails to C-suite communications), effectively adapting your writing to diverse audiences
  • Deliver recommendations to senior clients (who may not be your day-to-day contact) on how to apply customer-inspired-growth
  • (Not required, but desirable) Moderate live (video) interviews with healthcare providers when needed, crafting incisive discussion guide that respect physicians’ time and interests while focusing on our clients’ business objectives
• Be a trusted consultant to your clients
  • Bring your expertise. You will bring your communities expertise to our clients’ business by quickly upskilling on their business, products, audiences and competitors
  • Immerse in your client’s business to bring proactive ideas to your clients.
  • Build strong relationships. In partnership with your teams, create trusted relationships with senior level clients that drive great work and account growth.
  • Uncover the opportunity. Create space to listen, plan, and workshop with your clients at the start of the engagement and check-in throughout
  • Bring the brief. Leveraging our thought leadership and integrated services, grow the business by regularly uncovering opportunities to deliver value across your clients’ organizations

Train Others (10% of time)

• Develop talent. Develop 3-4 of our existing team members by training/teaching through the work how to properly immerse and understand client needs and deliver work that drives impact and leads to trusted relationships.
• Codify practices/approaches for category upskilling. Work with managers, HR and L&D colleagues to identify opportunities for new skill development, performance excellence and career growth

Support Business Development (10% of time)

• Review proposals. To ensure clinical proposals demonstrate scientific rigor and expertise
• Join pitches. Join new business pitches and support the sale internally by upskilling colleagues and bringing your expertise to clients in live meetings.

Compensation, Benefits, and Culture

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental Leave - 12 weeks for maternity and 6 weeks for paternity, including adoption
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel maybe required.
• Base salary range for this role is $100,000 - $125,000 (determined by level of experience)

We are focused on building a diverse and inclusive business and we welcome applications from people from diverse backgrounds, abilities, and walks of life – talented, creative people with their own voice, ideas and perspectives. So if you think you have the right skills and mindset for this position, whether through education, work or life experience, please apply.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status