Associate Digital Product Manager

Highmark Health; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Highmark Health is seeking a digital product professional to champion the customer voice across the product lifecycle. You will articulate the why behind products, shape the vision, and coordinate with design, development, and analytics teams to deliver meaningful healthcare experiences.

You will define value propositions, align stakeholders, and maintain the digital product roadmap, ensuring priorities reflect business goals and customer needs. Office-based role with collaboration across teams.

Qualifications

• Bachelor's degree required or 6 years of related experience.
• Minimum 2 years in a Business or Digital Product role.
• Strong written, interpersonal, and presentation skills.

Responsibilities

• Serve as the point of contact for assigned digital products.
• Gather requirements and align them with business goals; coordinate with stakeholders.
• Develop high-level product strategy and roadmaps.
• Manage the digital product backlog and priorities.
• Collaborate with design, development, and analytics teams.
• Other duties as assigned.

Skills

Written communication

Interpersonal skills

Presentation skills

Organizational skills

Education

Bachelor's degree in related field

Job description

Company :

Highmark Health

Job Description :

JOB SUMMARY

This job plays a critical role representing the customer’s voice throughout the product development lifecycle. The incumbent will contribute to and evangelize the vision and strategy for assigned digital products, clearly articulate the \"why\" behind the products, and facilitate the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Will be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.

ESSENTIAL RESPONSIBILITIES

• Serves as the point of contact for assigned digital products both internally and externally.
• Collects quantitative product data and metrics through market research. Synthesizes customer research.
• Gathers product requirements and aligns them with business goals.Coordinates with stakeholders to achieve product vision.Works on developing high-level product strategy and direction.
• Leverages inventory of existing digital capabilities to inform approaches for product solutions.
• Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
• Serve as accountable owner for the digital products/tools as assigned.
• Coordinate with other Product Managers to ensure cross-product alignment.Collaborates with other Digital Product Managers.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 2 years in a Business or Technical Analysis, or Digital Product Management role

Preferred

• 2 years in the Healthcare Industry

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Written, interpersonal, communication, and presentation skills
• Demonstrated ability to work with supervision with a high degree of organization and attention to detail and managetasks, assignments, deadlines, and produce results
• Ability to learn quickly
• Successfully partners through collaboration and sense of urgency regarding process implementation and improvement / optimization
• Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
• Conflict Management

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out