Associate Digital Operations Specialist - Publisher and Developer Relations

Nintendo of America Inc.; Washington, Redmond (District of Columbia, WA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Publisher and Developer Relations team. This role is pivotal in managing third-party content and ensuring timely releases of new titles and updates. The ideal candidate will thrive in a fast-paced environment, showcasing strong problem-solving and communication skills. With a focus on continuous improvement, you will contribute to optimizing systems and processes that enhance productivity. This hybrid position offers a unique opportunity to be part of a team that shapes the future of gaming and entertainment, making a significant impact on beloved franchises.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Performance bonus

Qualifications

• 1-3 years of related experience required.
• Ability to work in a fast-paced, confidential environment.

Responsibilities

• Registers, tests, and releases weekly software launches.
• Identifies and resolves digital distribution issues.

Skills

Problem-solving skills

Communication skills

Presentation skills

Attention to detail

PC Skills

Education

Undergraduate degree in a related field

Tools

Jira

Redmine

Confluence

Job description

Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.

Nintendo's Publisher and Developer Relations team is responsible for 3rd party content acquisition, account, and portfolio management within North America, with a mission focus on advocacy, ambassadorship, and amplification of quality licensed content for Nintendo platforms.

The ideal candidate will have the ability to monitor operational workflow, communicate effectively with internal and external partners, and analyze and resolve publisher account issues. You will display strong critical thinking skills to support continuous process improvements which help optimize systems and processes.

DESCRIPTION OF DUTIES:

• Registers, tests, and releases weekly software launches and updates.


• Works with project team to update and optimize the content management systems.


• Works with partner teams to ensure timely release of new titles, updates and download codes.


• Tests and verifies new tool integrations and updates.


• Reports and tracks operation tool bugs.


• Proofreads copy, confirms specifications and registers digital content.


• Identifies and resolves digital distribution issues.


• Supports continuous process improvement activities to optimize systems and increase productivity.


• Supports initiatives such as Nintendo Switch Online, Nintendo News, download codes, Gold Point program, and price promotions.

SUMMARY OF REQUIREMENTS:

• Minimum of one to three (1-3) years of related experience.


• Strong communication and presentation skills.


• Strong problem-solving skills.


• Ability to work in a fast-paced, highly confidential environment with fluctuating priorities and deadlines.


• Experience with execution of complex programs and projects.


• Support projects and tasks in a variety of cross-functional areas.


• Experience with workflow process improvement (identification and solutions).


• Acute attention to detail.


• Excellent PC Skills.


• Experience with project management tools a plus (Jira, Redmine, Confluence).


• Video Games industry experience a plus.


• E-commerce experience a plus.


• Japanese language fluency a plus.


• Requires basic knowledge of theories, principles and concepts within a job family; has exposure to current practices and procedures through coursework or internship.


• Undergraduate degree in a related field, or equivalent experience.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes a base pay range of $28.12 - $44.95 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.

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