Associate Data Center Technician (L1 Graveyard Shift)

Cypress HCM; Virginia (MN); On-site; USD 60,000 - 85,000; Full time

Job summary

Cypress HCM is seeking an Associate Data Center Technician to join our on-site team overseeing server hardware and storage components. The shift runs 11:00 PM to 8:00 AM, with on-call responsibilities to support 24x7 operations.

You will troubleshoot failed drives, install SSD/NVMe, and assist with OS/network diagnostics, reporting to site leadership and collaborating with contracted technicians to meet SLA KPIs.

Qualifications

• 2+ years in a Data Center Engineering Role.
• 2+ years Linux troubleshooting experience.
• 2+ years server hardware troubleshooting experience.

Responsibilities

• Troubleshooting and resolution of failed hard drives and failed DIMMs within server nodes.
• Installation of new SSD and NVMe hard drives into existing servers.
• Troubleshooting and resolution of console connectivity issues.
• Troubleshooting and resolution of all power supply and RDU (power strip) related issues.
• Troubleshooting and resolution of all tier 1 server hardware break fix issues.
• Respond to all system problems on a 24X7 basis and take part in on-call rotation.

Skills

Linux troubleshooting

Server hardware troubleshooting

Data Center operations

On-call support

Job description

Shift: 11:00 PM - 8:00 AM

Overview

• We are the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matter.
• This role, due to the business needs of the team, requires employees to be physically present in the specified office on a full-time basis. This helps to ensure you are best equipped to be successful and have the experience you need to fulfil the responsibilities of the role.
• As an Associate Data Center Technician, you will be responsible for troubleshooting all failed hard drives and DIMM’s. You will also be responsible for the installation of new SSD and NVME into existing servers. You will be mentored by level 2 data center technicians and assist them with various server maintenance tasks as necessary. You must have basic server component add/remove experience and entry level Linux troubleshooting skills. The quality of the work performed will have a direct impact on the stability and performance of the company's enterprise computer systems. Being a global company, down-time is measured in minutes, so responsiveness and effectiveness during system outages are critical. You will be working directly with the local site supervisor, who will give you direction and assign your workload.
• This position will work directly with our contracted Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA’s and KPI’s are met. This position will also work with full time engineers as points of escalation.

Responsibilities

Primary Responsibilities will include:

• Troubleshooting and resolution of failed hard drives and failed DIMM’s within server nodes.
• Installation of new SSD and NVME hard drives into existing servers.
• Troubleshooting and resolution of console connectivity issues.
• Troubleshooting and resolution of all power supply and RDU (power strip) related issues.
• Troubleshooting and resolution of all tier 1 server hardware break fix issues.
• Respond to all system problems on a 24X7 basis and take part in on-call rotation

Secondary Responsibilities will include, but not limited to:

• Assisting Data Center Technicians in OS level troubleshooting and network troubleshooting.
• Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.
• Ensure our data center house rules are being followed and immediately report any concerns to leadership.
• Ensure our data center cleanliness, any issues with cleanliness must be reported to leadership

Requirements

Basic Qualifications:

• 2+ years in a Data Center Engineering Role
• 2+ years Linux troubleshooting experience.
• 2+ years server hardware troubleshooting experience.

Preferred Qualifications:

• Experience with network configuration and troubleshooting.
• Familiarity with server hardware components and troubleshooting.