Associate Customer Support Technician, Bilingual

Applied Systems; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a French Bilingual Associate Support Technician, where you'll play a vital role in providing exceptional customer service. In this position, you'll assist clients with software and hardware inquiries, ensuring a smooth user experience. Your strong communication skills and problem-solving abilities will be key as you navigate customer challenges. This innovative firm offers a supportive environment, competitive benefits, and the flexibility to work remotely or from an office. If you're passionate about technology and helping others, this is the perfect opportunity for you to make a significant impact.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Vacation

Flex Time

Paid Parental Leave

Volunteer Time Off

Qualifications

• 1+ year of customer service experience required.
• Fluency in French is essential for this role.
• Experience with case management systems preferred.

Responsibilities

• Assist customers with software and hardware inquiries via phone, email, and chat.
• Triage and troubleshoot customer issues effectively.
• Communicate unresolved issues to the appropriate support level.

Skills

Customer Service

Bilingual in French

Communication Skills

Problem Solving

Technical Support

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Salesforce

Freshdesk

Talkdesk

Jira

Microsoft Applications

Job description

Job Overview
Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a French Bilingual Associate Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.
What You'll Do

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

What You'll Need to Succeed
We're looking for someone who:

• Can work remotely or from an Applied Systems office
• Is fluently bilingual in French

Your experience should include some or all of the following:

• 1 year of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

Additionally, you may have:

• Experience in a real-time, customer support center, preferably supporting business to business services or technology of some kind
• A passion for problem solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
• Ability to plan and organize technical projects; experience with deadlines for project completion
• Familiarity with the insurance industry

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most. For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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