Associate Customer Support Manager

Motorola Solutions; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match 10

Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave and more!

Job summary

Motorola Solutions is seeking an ACSM to manage the overall success of customer operations and relationships with Motorola subcontractors. The role focuses on invoicing and customer support, with responsibilities to sustain critical network operations.

The position requires a high school diploma or higher and 3+ years in a technical customer support or public safety setting, with U.S. work authorization.

Qualifications

• Proficiency in Microsoft Office and Google Suite.
• 3+ years of experience in Technical Customer Support or Public Safety environment.
• Legal authorization to work in the U.S. indefinitely is required.

Responsibilities

• Oversee account invoicing and customer billing relationships.
• Support other team members and functions to sustain vital network operations.
• Coordinate with Motorola Subcontractors and internal teams to ensure program success.

Skills

Microsoft Office

Google Suite

Education

High School diploma

Associate's degree

Bachelor's degree

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

STARCOM21 is a collaborative partnership between Motorola and the State of Illinois, delivering statewide land mobile radio coverage dedicated to Illinois first responders. Functioning as a small business unit, STARCOM handles agency billing, network construction, ongoing maintenance, and operational support. We are the trusted partner for over 1400 law enforcement and fire agencies with more than 90,000 user radios.

Job Description

The ACSM is responsible for the overall success of and the relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola Solutions. This uniquely rewarding role offers the chance to serve and make a meaningful impact supporting our valued customers. Focused heavily on account invoicing and customer support, this dynamic role will also support other team members and functions to sustain vital network operations.

Highly Preferred Qualification

Proficiency in Microsoft Office and Google Suite of Applications.

Target Base Salary Range - $80,000 to $90,000 USD

Basic Requirements

High School diploma, Associate's, or Bachelor's Degree OR 3+ years of experience in a Technical Customer Support or Public Safety environment.. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation

Provided None

Position Type

Experienced Referral Payment Plan No

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match 10
• Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.