Associate Customer Success Specialist - Modern Retail

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Illinois; Hybrid; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, & vision benefits

PTO

401K Matching

Tuition Reimbursement

Job summary

CDK Global is seeking an Associate Customer Success Specialist to support client adoption and satisfaction by delivering foundational product guidance and assisting with basic training. You will work closely with a Customer Success Specialist and Customer Success Manager to help customers reach standard utilization benchmarks and document engagements.

You will participate in virtual and onsite training sessions, maintain a learning plan to expand knowledge of CDK products and dealership

Qualifications

• Excellent written and verbal communication skills are essential.
• Ability to manage time and deliver assignments consistently on time.
• Familiarity with dealership operations or business processes is a plus.
• Automotive experience is required.
• Ability to work independently with guidance from CSS/CSM while collaborating with a team.

Responsibilities

• Support best-in-class service for clients with the assigned CSS/CSM.
• Provide guidance on navigating CDK systems and basic product workflows.
• Assist with client training sessions (virtual and onsite) and develop reference materials.
• Document all client interactions and outcomes in internal systems with high accuracy.
• Identify routine blockers and escalate per guidelines to CSS, Sr CSS, or Customer Care.

Skills

Strong written and verbal comms

Customer service mindset

Time management

Organization & prioritization

Explain product fundamentals

Remote work & travel readiness

Empathetic de-escalation

Automotive experience

Education

Associate’s degree or equivalent experience

Bachelor’s degree (BA/BS)

Tools

Microsoft Office

Job description

Remote: Must live near a major airport and be able to travel up to 25% as needed.

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Associate Customer Success Specialist (Associate CSS) supports client adoption and satisfaction by delivering foundational product guidance, assisting with basic training, and documenting client engagements. Working closely with a Customer Success Specialist and Customer Success Manager, the Associate CSS helps customers achieve standard utilization benchmarks, escalates blockers appropriately, and contributes to measurable improvements in product usage and client outcomes.

Position Responsibilities & Essential functions

• Partner with the assigned CSM/CSS to support best-in-class service for clients.
• Provide guidance on navigating CDK systems
• Deliver foundational product walk-throughs and basic workflow guidance for end users.
• Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
• Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
• Document all client interactions, action items, and outcomes in internal systems with high accuracy.
• Identify routine blockers and elevate promptly to CSS, Sr CSS, or Customer Care per guidelines.
• Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
• Support value conversations by reinforcing how standard features and workflows help achieve client goals.
• Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
• Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
• Perform other related duties as assigned.

Qualifications

• Strong written and verbal communication skills.
• High sense of urgency; able to de-escalate routine issues using empathy.
• Automotive experience required
• Effective time management and consistent on-time delivery of assignments.
• Exhibits a strong customer service-oriented mindset.
• Organization and prioritization skills; attention to detail in documentation.
• Ability to clearly explain product fundamentals and standard workflows.
• Familiarity with dealership operations or business process environments.
• Associate’s degree or equivalent experience.
• Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysis
• Ability to work independently with guidance from CSS/CSM and collaborate within a team.
• Comfortable operating in a remote and travel role
• Ability to Travel up to 25% to dealership locations.

Preferred Qualifications

• 1-2 years of professional experience (customer success, support, training, or client-facing role preferred).
• Experience with automotive workflows or dealership operations.
• Experience with dealership Accounting workflows
• Familiarity with CDK’s solutions, implementation, and service models.
• Experience delivering or supporting end-user training (virtual/onsite).
• Bachelor’s degree (BA/BS).
• Exposure to Salesforce or other customer documentation tools.

Physical Requirements

• Operate Computer Hardware and Other Office Equipment: Constantly.
• Repetitive Motion: Frequently.
• Position and Move Items: Frequently.
• Physical Demands: Up to 15 LB.
• Remain in a Stationary Position: Frequently.
• Move About: Frequently.
• Adjust Posture for Movement: Frequently.
• Ascend and Descend: Occasionally.
• Observe or Inspect Details: Frequently.
• Communicate Information and Ideas so that Others will Understand: Constantly.
• Exposure to Outdoor Weather Conditions: Occasionally Detects Auditory Cues: Frequently.
• Exposure to Confined Spaces: Occasionally.
• Operate a Vehicle Safely: Frequently Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: occasionally.

Compensation

Compensation: $60,000 - $68,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

Benefits

• Medical, dental, and vision benefits in addition to:
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

Inclusion / Diversity Statement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

CDK retains the right to change or assign other duties to this position as needed.

Company Introduction (Repeat)

CDK is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Visit www.cdk.com