Associate Customer Success Specialist

catapultsports; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Catapult is seeking an Associate Customer Success Specialist / Sport Scientist to support North American customers, delivering training and post-sale support for Catapult wearable technology, Perch software, and analytics.

Based in Boston, you will build relationships, drive adoption, interpret data for coaches and performance staff, and collaborate with Product, Support, and Sport Science teams to improve outcomes.

Qualifications

• 1+ year experience in elite or high-performance sports.
• Bachelor's degree in Exercise and Sport Science or related field.
• Foundational understanding of athlete monitoring technologies (GPS, inertial sensors).
• Ability to analyse and communicate Catapult/Perch data to coaches and staff.
• Proficiency with Excel or Google Sheets; Power BI or Tableau is a plus.

Responsibilities

• Support a pooled customer base across North America, driving health, adoption, engagement, retention, and growth.
• Build trusted relationships with customer stakeholders and provide ongoing support across wearable tech, Perch, and software.
• Deliver onboarding, training, workshops, product demos, and best-practice education.
• Identify customer needs, adoption gaps, risks, and opportunities; maintain health updates and action plans.
• Prioritize requests, manage resolutions, and escalate to Technical Support when needed.
• Collaborate with Commercial, Product, Technical Support, and Sport Science teams to improve outcomes.
• Provide sport science expertise; analyze Catapult and Perch data for insights and leads.
• Gather and share customer feedback and market insights to inform product development.

Skills

Data analysis

Communication

Relationship building

Sport science knowledge

Education

Bachelor's degree in Exercise and Sport Science

Related field (e.g., Sports Performance, Strength & Conditioning)

Tools

Microsoft Excel

Google Sheets

Power BI

Tableau

Job description

Associate Customer Success Specialist

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics.

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT SPORTS SCIENCE AND PROVIDING AMAZING CUSTOMER SERVICE

We are looking for a talented and enthusiastic Associate Customer Success Specialist / Sport Scientist whose commitment to continuous improvement aligns with our ambitious, fast-growing, and transforming company.

You will play a key role in supporting Catapult's customers across North America by delivering high-quality training, education, and post-sale support across Catapult's wearable technology, software solutions, and Perch technology. Working within a pooled customer model, you will build strong customer relationships, understand their performance needs, and help them maximize the value of Catapult and Perch solutions.

You will develop deep product and sport science expertise, using this knowledge to drive product adoption, customer engagement, retention, and value realization. You will analyse and interpret wearable data to provide actionable sport science insights and recommendations, while also supporting internal teams with data analysis and expertise.

You will work closely with Commercial, Technical Support, Product, and Sport Science teams to support existing customers, contribute to new business opportunities, and identify relevant Customer Success Qualified Leads and growth opportunities. You will help coordinate customer needs across these teams, ensuring timely follow-up and a positive customer experience.

You will also act as a voice of the customer, sharing feedback, product requests, and market insights with Product and Engineering teams to help shape the continued development of Catapult and Perch technology.

This role is based in Catapult's Boston office.

WHAT YOU'LL BE DOING

• Support a pooled customer base across North America, driving customer health, adoption, engagement, retention, and growth across Catapult and Perch solutions.
• Build trusted relationships with key customer stakeholders and provide ongoing support across Catapult's wearable technology, Perch, and software solutions.
• Deliver onboarding, training, workshops, product demonstrations, and best-practice education across Catapult and Perch products and workflows.
• Proactively identify customer needs, adoption gaps, risks, and opportunities, maintaining accurate client health updates and action plans.
• Prioritize and manage customer requests effectively, taking ownership through resolution and escalating to Technical Support when required.
• Partner with Commercial, Product, Technical Support, and Sport Science teams to improve customer outcomes and support new business, renewals, and growth opportunities.
• Provide sport science expertise, including analysis and interpretation of Catapult and Perch data, while identifying Customer Success Qualified Leads and relevant commercial opportunities.
• Gather and communicate customer feedback, product requests, and market insights to inform Catapult and Perch product development, internal strategy, and the overall customer experience.

WHAT YOU WILL NEED

• 1+ year of experience working in an elite or high-performance sporting environment, with hands‑on experience using Catapult wearable technology, within team sports.
• Bachelor's degree in Exercise and Sport Science, Sports Performance, Strength & Conditioning, or a related field is required.
• Foundational understanding of athlete monitoring technologies, including GPS, inertial sensors, and performance data, as well as strength and performance technologies such as Perch.
• Strong ability to analyse, interpret, and communicate Catapult and Perch data to coaches, athletes, performance staff, and other stakeholders.
• Proficiency with Microsoft Excel and/or Google Sheets for analysing and working with large datasets; experience with Power BI or Tableau is an asset.
• Strong communication and relationship-building skills, with the ability to engage effectively with customers and internal stakeholder