Associate Customer Success Manager US (full remote)

La French Tech Taiwan; New York (NY); Remote; USD 80,000 - 90,000; Full time

Job summary

A dynamic video creation platform is seeking an Associate Customer Success Manager to join their remote team in New York. You will be responsible for managing a portfolio of customers, driving adoption, and maximizing satisfaction. Ideal candidates have 1-3 years of experience in B2B SaaS customer success. The role offers competitive salary, bonuses, and inclusive benefits.

Benefits

Competitive salary + bonus

25 days of PTO

Medical, Vision, and Dental Insurance Plans

401k plan

Qualifications

• 1–3 years of professional experience, including at least 1 year as a Customer Success Manager in B2B SaaS.
• Proven ability to manage multiple customers, stakeholders, and priorities simultaneously.
• Knowledge of key Customer Success metrics (NPS, CSAT, churn, retention, expansion).
• Bonus: Experience in MarTech, media, or creative software industries.

Responsibilities

• Manage a customer portfolio of 70–100 accounts, building trusted relationships and monitoring KPIs.
• Advise on optimizing editorial strategies and lead workshops.
• Contribute to strategic projects to improve processes and customer education.
• Share feedback with product teams and collaborate on marketing materials.

Skills

Customer obsession

Strong communication

Organized and proactive

Creative and resourceful

Tools

Customer Success tools

Job description

Overview

Associate Customer Success Manager US (full remote) — New York, Full-Time

About

PlayPlay is the video creation platform that enables marketing and communication teams to turn any message into a memorable video. Since 2017, PlayPlay has been growing exponentially, serving 2500+ large and mid-sized companies across the globe (including two-thirds of the CAC40) with 230+ employees in Paris, New York and Berlin, and 65 M$ raised (series A and B). PlayPlay is a member of the French Tech 120 and was ranked #26 in the Top100 rising B2B Scale-ups in Europe by Sifted.

Job Description

Our mission at PlayPlay is to reinvent the way companies communicate through a powerful, intuitive, and accessible video creation platform. Our ambition is to become the leading international video solution with sustainable and profitable growth. We continuously innovate with AI, automation, and new features to enable any communicator, regardless of technical skill, to produce impactful content.

Joining PlayPlay Means

• Putting the power of video into everyone’s hands to help companies tell their stories with impact.
• Growing within a culture of excellence, care for others, and transparent collaboration.
• Working in an international, passionate, and supportive team where ideas are heard and can help reshape how we work.
• Being part of an inclusive and committed environment where individual differences drive the team forward.
• Demonstrating resilience and determination in a dynamic environment.

The Role

As an Associate Customer Success Manager, you’ll join the US Customer Success team and work closely with our global CS team in Paris and our local US team in a highly collaborative environment. You’ll focus on driving adoption and engagement across a portfolio of commercial and scale accounts, onboard and guide customers, and maximize satisfaction and value from PlayPlay. Your efforts will impact retention and help reduce churn, with potential growth into higher-touch, strategic roles. This role can be fully remote.

Missions

• Manage a Customer Portfolio (70–100 accounts in the commercial / scale segment): build trusted, long-term relationships; deliver onboarding, training, adoption check-ins, business reviews, renewals, and expansion; monitor usage KPIs and proactively coach customers; own retention and renewal outcomes; identify opportunities to expand accounts.

• Support Your Customers’ Content Strategy: advise on structuring and optimizing editorial strategy using PlayPlay; create best-practice content and resources; lead workshops or webinars to upskill users.

• Contribute to Strategic Projects: improve internal processes, enhance customer education, and partner with colleagues to scale impact across US and globally.

• Be the Voice of the Customer in the US Market: share feedback with Product & Motion Teams; support pre-sales conversations; collaborate with Marketing on case studies, testimonials, and events; elevate customer insights internally.

Requirements

• 1–3 years of professional experience, including at least 1 year as a Customer Success Manager in B2B SaaS.
• Proven ability to manage multiple customers, stakeholders, and priorities simultaneously.
• Knowledge of key Customer Success metrics (NPS, CSAT, churn, retention, expansion) and familiarity with CS tools.
• Bonus: Experience in MarTech, media, or creative software industries.

About You

• Customer-obsessed: you prioritize the customer experience and seek feedback to improve it.
• Strong communicator: you build relationships and communicate clearly across all formats.
• Organized and proactive: you thrive in fast-paced environments with structure and clarity.
• Creative and resourceful: you bring ideas that drive customer value and loyalty.

Our Values

• Creative
• User-first
• United
• Ambitious
• Committed

What We Offer

• Opportunity to join a fast-growing scale-up
• Competitive salary + bonus scaled to experience
• 25 days of PTO
• Medical, Vision, and Dental Insurance Plans (100% for you and 50% for dependents)
• 401k plan

Diversity & Inclusion

PlayPlay is committed to diversity and inclusion. We aim to attract and build a diverse, equal, and inclusive team where everyone feels welcome. We are an equal opportunities employer and ensure the application process and workplace are for everyone.

Additional Information

• Contract Type: Full-Time
• Location: New York
• Experience: > 2 years
• Possible partial remote
• Salary: between 80,000$ and 90,000$ / year

Apply Now