Associate Customer Success Manager, SMB/Scale Team

Jobgether; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

A talent matching platform is looking for an Associate Customer Success Manager to drive engagement and satisfaction in small to mid-sized school districts in the United States. The role involves onboarding clients, maintaining relationships with district leaders, and providing actionable insights. Applicants should have 2+ years of relevant experience, excellent communication skills, and the ability to work in a remote environment. Benefits include health care coverage, 401(k) matching, and opportunities for professional growth.

Benefits

100% employee health care coverage

401(k) with company matching

Paid parental leave

Subsidized gym membership

Remote work stipend

Annual team offsite

Qualifications

• 2+ years of professional experience, preferably in customer success or SaaS implementation.
• Ability to work effectively in a remote environment.
• Proactive mindset and strong initiative.

Responsibilities

• Lead onboarding for new districts and manage project kickoff.
• Monitor district engagement and identify areas for improvement.
• Facilitate renewal processes and document challenges.

Skills

Customer success

Project management

Interpersonal skills

Problem-solving

Multitasking

Tools

Salesforce

Gainsight

Google Suite

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Customer Success Manager, SMB/Scale Team in the United States.

The Associate Customer Success Manager will play a key role in driving customer satisfaction, engagement, and growth across small to mid-sized school districts. This role focuses on onboarding new clients, ensuring successful adoption of solutions, and maintaining strong relationships with district leaders. You will analyze usage data, provide actionable insights, and collaborate with cross-functional teams to improve customer outcomes. The position requires a proactive, entrepreneurial mindset, excellent communication skills, and the ability to manage multiple accounts simultaneously. You will contribute to the renewal process, support product enhancements through structured feedback, and participate in occasional travel for training or strategic meetings.

Accountabilities

• Lead onboarding for new districts, including project kickoff, data integration, and training sessions.
• Monitor district engagement, usage, and outcomes, identifying areas for improvement and proactive intervention.
• Build and maintain executive-level relationships to ensure customer satisfaction and retention.
• Facilitate the renewal process, including quotes, approvals, and contract signatures.
• Collect and provide structured feedback to product teams based on customer interactions.
• Maintain accurate account records in CRM platforms such as Salesforce or Gainsight.
• Document challenges, continuously define problems, and collaborate with team members to enhance processes.

Requirements

• 2+ years of professional experience; customer success or SaaS implementation experience preferred.
• Strong interpersonal, project management, and multitasking skills.
• Ability to work effectively in a remote environment and travel up to 10% for customer meetings or company events.
• Positive attitude and ability to remain optimistic in high-pressure situations.
• Proactive, entrepreneurial mindset with strong initiative and problem-solving abilities.
• Capability to manage multiple accounts, close renewal agreements, and identify expansion opportunities.
• Technical proficiency with Google Suite, Apple/Mac systems, and CRM platforms.

Benefits

• 100% employee health care coverage, including dental and vision.
• 401(k) with company matching.
• Paid parental leave.
• Subsidized gym membership and remote work stipend.
• Annual team offsite and opportunities for professional growth.
• Competitive salary range: $55,000 – $65,000 USD, commensurate with experience and location.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. Our AI-powered screening process is transparent, skills-based, and free of bias, focusing solely on your fit for the role.

Jobgether is an equal opportunities employer and welcomes applications from all qualified candidates.