Associate Customer Success Manager, SMB/Scale Team

Remote Jobs; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

A leading remote workforce solutions provider is seeking a Customer Success Manager to lead onboarding for new school districts. The role requires strong project management and interpersonal skills, offering a competitive salary and benefits including healthcare and a 401(k) plan. Ideal candidates will have 2+ years of experience and the ability to thrive in a remote setting.

Benefits

100% employee health care coverage

401(k) with company matching

Paid parental leave

Subsidized gym membership

Opportunities for professional growth

Qualifications

• 2+ years of professional experience, preferably in customer success or SaaS.
• Ability to work effectively in a remote environment.
• Positive attitude and ability to remain optimistic in high-pressure situations.

Responsibilities

• Lead onboarding for new school districts.
• Monitor district engagement, usage, and outcomes.
• Build and maintain executive-level relationships.

Skills

Customer success experience

Project management

Interpersonal skills

Multitasking

Technical proficiency with Google Suite

Tools

CRM platforms

Apple/Mac systems

Job description

What to Expect

Job Responsibilities

• Lead onboarding for new school districts, including project kickoff, data integration, and training sessions
• Monitor district engagement, usage, and outcomes, identifying areas for improvement and proactive intervention
• Build and maintain executive-level relationships to ensure customer satisfaction and retention
• Facilitate the renewal process, including quotes, approvals, and contract signatures
• Collect and provide structured feedback to product teams based on customer interactions

Qualifications

• 2+ years of professional experience; customer success or SaaS implementation experience preferred
• Strong interpersonal, project management, and multitasking skills
• Ability to work effectively in a remote environment
• Positive attitude and ability to remain optimistic in high-pressure situations
• Technical proficiency with Google Suite, Apple/Mac systems, and CRM platforms

Preferred Qualifications

• Experience in customer success or SaaS implementation
• Proven ability to manage multiple accounts and identify expansion opportunities
• Strong initiative and problem-solving abilities

Compensation and Benefits

• Salary range of $55,000 - $65,000 USD, commensurate with experience and location
• 100% employee health care coverage, including dental and vision
• 401(k) with company matching
• Paid parental leave and subsidized gym membership
• Opportunities for professional growth and annual team offsite
• Flexibility to work remotely with occasional travel (up to 10%) for customer meetings or company events

About You

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.