Associate Customer Success Manager, SMB/Scale Team

SchooLinks; Town of North East (NY); Remote; USD 55,000 - 65,000; Full time

Job summary

A leading EdTech company is seeking an Associate Customer Success Manager to support K12 districts. The role involves onboarding, relationship management, and data assessment. Candidates should have SaaS experience and strong interpersonal skills. The position offers remote work options, competitive compensation, and comprehensive benefits such as health insurance and 401K matching.

Benefits

100% health care coverage for Employee

401K with company matching

Dental & Vision

Parental Leave

Subsidized gym membership

Remote work stipend

Annual team offsite

Qualifications

• 2+ years of professional experience.
• Ability to work in a remote environment.
• Experience with K12 or EdTech industry preferred.

Responsibilities

• Work with team to meet onboarding, usage, and renewal targets.
• Onboard new districts and lead training sessions.
• Assess engagement and health data.
• Build relationships at executive levels.
• Facilitate renewal process for districts.

Skills

Experience in implementation and customer success for a SaaS company

Strong interpersonal skills

Project management skills

Technical Abilities: Google Suite (Sheets, Slides, Etc)

Positive attitude under stress

Ability to close renewal agreements

Tools

SalesForce

Gainsight

Job description

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer-centric individuals to be our next Associate Customer Success Manager. We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of Associate CSMs.

Northeast located candidate highly preferred

Responsibilities

• Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Qualifications

• 2+ Years Professional Experience
• Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry)
• Strong ability to multi-task and manage a large book of business
• Experience or Ability to work in a remote environment.
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
• Ability to close renewal agreements and multi-thread to discover expansion opportunities.
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.

Benefits

• 100% health care coverage for Employee
• 401K with company matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite

A reasonable estimate of the on-track earnings range for this position is $55,000 - $65,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.