Associate Customer Success Manager, Scale

Freddie Mac; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Fleetio, a leading software platform in fleet management, seeks an Associate Customer Success Manager. This role involves managing a portfolio of accounts, enhancing product adoption, and ensuring customer satisfaction. Ideal candidates are analytical and possess strong communication skills, with a passion for helping customers succeed.

Benefits

Multiple health/dental coverage options

Vision insurance

Incentive stock options

401(k) match of 4%

PTO - 4 weeks

12 company holidays + 2 floating holidays

Parental leave - birthing parent (16 weeks paid), non-birthing (4 weeks)

FSA & HSA options

Short and long term disability

Professional development funds

Wellbeing fund - $150 quarterly

Business expense stipend - $125 quarterly

Mac laptop + new hire equipment stipend

Remote working friendly since 2012

Qualifications

• 2+ years of experience in a customer-facing SaaS role.
• Background in fleet, telematics or automotive technology is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Engage with customers to ensure Fleetio's adoption and growth.
• Analyze customer accounts for improvement opportunities.
• Collaborate with customer success teams for effective account management.

Skills

Customer satisfaction

Adoption

Retention

Analytical abilities

Communication skills

Attention to detail

Team collaboration

Empathy

Tools

Salesforce

Asana

Gainsight

Front

Job description

The Scaled Customer Success team at Fleetio is growing, and we're looking for an Associate Customer Success Manager to join us. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes. Using a self-serving digital-first approach, you will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, working cross-functionally, and more!

We're looking for a personable, analytical, detail-oriented, and persistent team member who excels at keeping hundreds of customers engaged. If you genuinely care about your customers and have helped them achieve their goals in a SaaS environment before, we want you to apply.

A little about us...Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we're leading the charge, with raving fans and new customers signing up every day. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

• Watch our culture videos: https://fleet.io/culture
• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers

Your Impact:

• Engage with targeted customers at critical stages in their journey to ensure Fleetio's adoption and growth. You will work closely with customers to assess their goals and existing business practices
• Analyze customer accounts to identify areas for improvement and provide our customers with best practices and strategic guidance.
• Utilize tools and technology to deliver value to multiple accounts simultaneously through 1:many programs, collaborating with our Customer Success Programs Team (including email campaigns, customer training/webinars, collateral, and hosting office hours).
• Act as the voice of the customer and influence the product development roadmap.
• Collaborate with Product and Customer Education Teams to maximize customer growth potential and enhance their experience.

Your Experience:

• 2+ years of experience in a customer-facing role within a SaaS environment, with a focus on customer satisfaction, adoption, and retention.
• Experience in fleet, telematics, or automotive technology is a plus.
• Proficiency with systems such as Salesforce, Asana, Gainsight, Front, and similar tools.
• Comfortable interacting with customers at all stages of their journey.
• Impeccable written and verbal communication skills.
• Meticulous and precise when executing tasks, with great attention to detail.
• Strong team player and self-starter who can work autonomously.
• Empathetic and dedicated to helping and serving customers to become advocates for Fleetio.
• Passionate about organization, with the ability to adhere to and improve organizational systems, always seeking ways to reduce redundant work.
• Comfortable with change, experimentation, and trying new ideas.

Benefits

• Multiple health/dental coverage options (100% employee coverage, 50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend - $125 quarterly
• Mac laptop + new hire equipment stipend
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling [phone].