Associate Customer Success Manager, PAR Restaurant

PAR Technology; Austin (TX); Hybrid; USD 70,000 - 75,000; Full time

Job summary

PAR Technology Corporation in the United States is seeking an Associate Customer Success Manager (ACSM) to help restaurant brands maximize value from the PAR platform. You’ll drive adoption, strengthen relationships, and identify growth opportunities across onboarding, adoption, and ongoing support.

Based in Austin, TX, this hybrid role requires strong client leadership, data-driven decision making, and collaboration with sales to support renewals and upsell opportunities.

Qualifications

• 1–3 years in Customer Success or SaaS-facing roles.
• Familiar with Salesforce, Gainsight, Monday.com or similar tools.
• Ability to build strong client relationships and communicate effectively.

Responsibilities

• Be your clients’ go-to champion, driving their success and building strong relationships.
• Host engaging check-ins and recommend creative campaigns to boost sales and engagement.
• Master the platform to train clients, drive adoption, and track impactful results.
• Dive into client goals, offering tailored campaign strategies that deliver.
• Lead strategic QBRs to align on performance and future plans.
• Guide clients through onboarding, adoption and ongoing support for a seamless experience.
• Spot growth opportunities by anticipating client needs and uncovering upsell potential.
• Drive retention and renewals with proactive support and value-driven insights.
• Collaborate with sales to shine in the pre-sales stage with prospective clients.

Skills

Relationship building

Communication skills

Analytical skills

Problem solving

Organization

Ownership mindset

Cross-functional collaboration

Tools

Salesforce

Gainsight

Monday.com

Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our “Better Together” ethos, we offer Unified Customer Experience solutions, combining point‑of‑sale, digital ordering, loyalty and back‑office software solutions as well as industry‑leading hardware and drive‑thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

Great customer success isn’t about managing accounts—it's about accelerating growth.

As an Associate Customer Success Manager (ACSM), you’ll help some of the industry's fastest‑growing restaurant brands unlock more value from the PAR platform and achieve their business goals. Acting as a trusted advisor, you’ll drive adoption, strengthen customer relationships, identify growth opportunities, and help customers scale with confidence.

You’ll work at the intersection of strategy, technology, and customer partnership, creating measurable impact for your customers while contributing directly to retention, expansion, and long‑term success.

Position Location

Austin, TX. Hybrid, 2 Days Onsite.

Requirements

What We’re Looking For:

• Strong relationship‑building skills and a customer‑first mindset.
• Ability to understand business goals, identify opportunities, and deliver practical solutions.
• Excellent communication skills and the confidence to influence stakeholders.
• Strong problem‑solving and analytical skills, with the ability to turn data into action.
• Exceptional organization and prioritization skills in a fast‑paced environment.
• Curiosity and an aptitude for learning new technologies and products.
• A proactive, ownership‑oriented approach to driving outcomes.
• Experience collaborating across teams to solve problems and deliver results.

Additional Skills

• 1‑3 years experience in Customer Success, Account Management, or customer‑facing experience within SaaS
• Familiarity with tools like Salesforce, Gainsight, Monday.com, or similar platforms is a plus.

We're equally excited about high‑performing operators, consultants, and implementation professionals who bring strong business acumen, a bias for action, and a genuine commitment to customer success.

Unleash your potential: What you will be doing and owning:

• Be your clients’ go‑to champion, driving their success and building strong relationships.
• Host engaging check‑ins and recommend creative campaigns to boost sales and engagement.
• Master the platform to train clients, drive adoption, and track impactful results.
• Dive into client goals, offering tailored campaign strategies that deliver.
• Lead strategic QBRs to align on performance and future plans.
• Guide clients through every stage—onboarding, adoption, and ongoing support—ensuring a seamless experience.
• Spot growth opportunities by anticipating client needs and uncovering upsell potential.
• Drive retention and renewals with proactive support and value‑driven insights.
• Collaborate with sales to shine in the pre‑sales stage with prospective clients.

Interview Process

• Interview #1: Video interview with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)
• Interview #4: Video interview with the Head of Customer Experience (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre‑employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [e-mail]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $70K - $75K