Associate Customer Success Manager, OOH Advertising

T-Mobile; New York (NY); On-site; USD 60,000 - 121,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off and Holidays

Parental and Family Leave

Family Building Benefits

Disability Insurance

Life Insurance

Transit Programs

Job summary

T-Mobile USA, Inc. is seeking an Associate Customer Success Manager for the T-Ads SaaS product to nurture customer relationships, drive satisfaction, and ensure successful outcomes for advertisers.

You will work with internal teams to tailor solutions, analyze usage patterns, and deliver training to maximize adoption and retention across the OOH platform.

Qualifications

• Bachelor's Degree plus 2 years of related work experience (Required)
• Acceptable areas of study include Business Administration, Marketing, Operations Management, or related field (Required)
• 2-4 years Experience in customer success or account management within the advertising or technology industry (Required)

Responsibilities

• Develop and maintain strong relationships with customers to understand their needs and ensure satisfaction with advertising services.
• Collaborate with internal teams to tailor advertising solutions that meet specific customer requirements.
• Proactively address customer issues and concerns to enhance their overall experience.
• Analyze customer usage patterns and feedback to identify opportunities for improvement and growth.
• Provide training and support to customers on the effective use of T-Mobile's advertising services.
• Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
• Prepare reports on customer feedback and usage trends to share with internal stakeholders.
• Participates in other duties or projects as assigned by business management as needed.

Skills

Business Management

Communication

Customer Communications

Customer Problem Solving

CRM

CSM

Data Analysis

Project Management

Strategic Thinking

Age 18+

US Work Authorization

Education

Bachelor's Degree

2+ years related work experience

Business/Marketing/Operations related field

Tools

CRM software

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Description

We're hiring an Associate Customer Success Manager to join the team for our T-Ads SaaS product that has automated the workflow for buying and selling traditional OOH, unlocking immeasurable time savings and powering hundreds of millions of dollars in OOH spend.

This role assists in nurturing and enhancing customer relationships by focusing on understanding customer needs and facilitating their satisfaction with our advertising services, which impacts customer retention and loyalty. This role involves collaborating with internal teams to help tailor solutions that address specific customer requirements. By proactively addressing customer issues and leveraging insights into customer usage patterns, the T-Ads Customer Success Manager contributes to T-Ads OOH business growth and success.

Job Responsibilities

• Develop and maintain strong relationships with customers to understand their needs and ensure satisfaction with advertising services.
• Collaborate with internal teams to tailor advertising solutions that meet specific customer requirements.
• Proactively address customer issues and concerns to enhance their overall experience.
• Analyze customer usage patterns and feedback to identify opportunities for improvement and growth.
• Provide training and support to customers on the effective use of T-Mobile's advertising services.
• Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
• Prepare reports on customer feedback and usage trends to share with internal stakeholders.
• Participates in other duties or projects as assigned by business management as needed.

Education and Work Experience

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business Administration, Marketing, Operations Management, or related field (Required)
• 2-4 years Experience in customer success or account management within the advertising or technology industry (Required)

Knowledges, Skills, and Abilities

• Business Management (Required)
• Communication (Required)
• Customer Communications (Required)
• Customer Problem Solving (Required)
• Customer Relationship Management (CRM) (Required)
• Customer Success Management (CSM) (Required)
• Data Analysis (Required)
• Project Management (Required)
• Strategic Thinking (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $66,440 - $132,880

National Base Pay Range: $60,400 - $120,800

Benefits

• medical, dental and vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.