Associate Customer Success Manager (Fully Remote)

Turnitin; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-first culture

Generous time off

Health and wellness program

Parental leave

Job summary

Turnitin is seeking a Customer Success Manager to lead a portfolio of higher education customers in Spain and France, driving adoption, satisfaction, retention and growth.

You will build relationships with stakeholders at all levels, from Deans to instructors, and partner with sales, product, and support teams to ensure value realization and long-term success for institutions.

Qualifications

• Fluent in English, Spanish, and French with strong communication skills.
• Experience in Customer Success or Account Management, preferably SaaS or EdTech.
• Data-driven, collaborative, and passionate about supporting educators and institutions.

Responsibilities

• Manage a portfolio of higher education customers in Spain and France.
• Drive adoption, satisfaction, retention, and growth through proactive account plans.
• Build relationships with stakeholders at all levels, from Deans to instructors.

Skills

Fluent in English

Fluent in Spanish

Fluent in French

Customer Success

Account Management

SaaS/EdTech

Data-driven

Job description

• Turnitin partners with educators and institutions to develop learning integrity solutions.
• Over 16,000 academic institutions and publishers use our services in more than 185 countries.

The Role:

• You will manage a portfolio of higher education customers in Spain and France.
• Drive adoption, satisfaction, retention, and growth through proactive account plans.
• Build relationships with stakeholders at all levels, from Deans to instructors.

What We Offer:

• Remote-first culture with comprehensive total rewards.
• Generous time off, health and wellness programs, and parental leave.
• A diverse, inclusive team unified by a shared desire to make a difference in education.

Who You Are:

• Fluent in English, Spanish, and French with strong communication skills.
• Experienced in Customer Success or Account Management, preferably in SaaS or EdTech.
• Data-driven, collaborative, and passionate about supporting educators and institutions.

Turnitin

Turnitin is a global education technology company that develops learning integrity solutions used by over 16,000 institutions worldwide. With a remote-first culture and team members in over 35 countries, it fosters a diverse, collaborative environment focused on improving learning outcomes.