Associate Customer Success Manager

Remote Jobs; United States; Remote; USD 48,000 - 57,000; Full time

Job summary

A technology solutions provider is hiring for a Customer Success role to manage client requests and software consumption. The position requires 1-2 years of relevant experience, a degree or equivalent work, and data analysis skills. Full benefits, potential for travel, and a salary of up to $57,000 are offered, along with a focus on career growth in a collaborative environment.

Benefits

Comprehensive benefits package

Opportunities for career advancement

Engaging work environment

Qualifications

• 1-2 years of experience in Customer Success, Sales, Project Management, or related fields.
• Functional understanding of technology agreements and associated user portals.
• Strong project or process development skills and ability to prioritize effectively.
• Ability to analyze and interpret data for informed decision-making.

Responsibilities

• Serve as the primary contact for the Customer Experience team regarding subscription activities.
• Manage client requests and drive software consumption in collaboration with delivery teams.
• Support customers with EA License Management processes including training and user management.

Skills

Customer Success

Project Management

Data Analysis

Process Development

Education

Undergraduate Degree in a related field

Job description

Employer Industry: Technology Solutions Provider

Why consider this job opportunity

• Salary up to $57,000 annually
• Comprehensive benefits package including Health, Dental, and Vision Care
• Opportunities for career advancement and growth within the organization
• Engaging work environment focused on innovation and collaboration
• Chance to work with highly motivated teams on impactful projects
• Possible 10% nationwide travel to enhance client relationships

Responsibilities

• Serve as the primary contact for the Customer Experience team and various internal departments regarding subscription activities
• Prepare and present detailed briefing materials and analytics to stakeholders
• Manage client requests and drive software consumption in collaboration with delivery teams
• Support customers with EA License Management processes including training and user management
• Document all activities in a Customer Success Roadmap using Gainsight

Qualifications

• 1-2 years of experience in Customer Success, Sales, Project Management, or related fields
• Undergraduate Degree in a related field or equivalent work experience
• Functional understanding of technology agreements and associated user portals
• Strong project or process development skills and ability to prioritize effectively
• Ability to analyze and interpret data for informed decision-making

Preferred Qualifications

• Direct experience supporting customers with large-scale, recurring technology agreements
• Knowledge of Cisco Enterprise Agreements and Licensing
• Experience engaging with customers in the Public Sector space
• Strong internal motivation and passion for learning
• Ability to work independently and adapt in a rapidly changing environment

#TechnologySolutions #CustomerSuccess #CareerGrowth #CompetitivePay #InnovationDriven

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