Associate Customer Success Engineer - Data Integrity

Insycle, Inc.; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Job summary

Insycle, Inc. is seeking an Associate Customer Success Engineer to own a portfolio of customers through onboarding, active use, renewal, and expansion. This hybrid role emphasizes relationship building, data fluency, and hands-on strategic guidance.

You’ll help customers use Insycle as the governed data layer behind their CRM and AI initiatives, expanding product value and re-selling to new stakeholders as needed.

Qualifications

• 1–2 years in Customer Success, onboarding, solutions consulting, or a similar technical, customer-facing role at a B2B SaaS company.
• Comfort with CRMs and data workflows (HubSpot or Salesforce).
• Ability to troubleshoot technical issues and translate complex topics into clear guidance.

Responsibilities

• Own a portfolio of customers across onboarding, active use, renewal, and expansion.
• Act as a strategic advisor, guiding customers with a hands-on approach.
• Drive adoption and optimize usage by reviewing workflows and identifying improvements.
• Provide configuration feedback and escalate complex configurations when needed.
• Share customer learnings and develop patterns to improve processes across accounts.
• Prepare clear summaries for renewals and budget justification.
• Engage at key moments such as renewals, upgrades, and new use cases.
• Explain the product's value and differentiate against competitors.

Skills

Relationship building

Data fluency

Strategic guidance

CRM data integrity

Customer success basics

Tools

HubSpot

Salesforce

Intercom

Zoom

Slack

Loom

Job description

Insycle, Inc. is seeking an Associate Customer Success Engineer to own a portfolio of customers through onboarding, active use, renewal, and expansion. This hybrid role emphasizes relationship building, data fluency, and hands-on strategic guidance.

You’ll help customers use Insycle as the governed data layer behind their CRM and AI initiatives, expanding product value and re-selling to new stakeholders as needed.