Associate Customer Service Specialist

Medtronic; United States; Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic in Warsaw, Poland is seeking a Customer Service professional to support patients and customers across Europe within a hybrid work setup at the Center of Expertise. You will partner with regional offices, supply chain, finance, and sales to ensure an exceptional order fulfillment experience.

The role emphasizes fluency in Spanish and English, SAP/order management experience, and a strong customer focus in a regulated healthcare context.

Qualifications

• Fluent Spanish and English for international communication.
• Minimum 3 years in customer service, care, or order management.
• Experience with SAP and Excel required.

Responsibilities

• Process and manage customer orders in SAP per procedures and SLAs.
• Support customers and patients throughout order fulfillment with timely updates.
• Monitor orders/deliveries and resolve issues affecting satisfaction.
• Handle returns, claims, disputes, and other service activities accurately.
• Collaborate with regional offices to ensure efficient order execution.
• Respond to inquiries with professional, solution-oriented communication.
• Identify process improvements and participate in optimization initiatives.

Skills

Fluent Spanish

Fluent English

Problem-solving skills

Interpersonal skills

Tools

SAP

Microsoft Excel

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Join Medtronic at an exciting time as we continue to enhance the customer journey and anticipate a transition to MiniMed, an independent company focused on advancing diabetes care. This role offers a unique opportunity to support customers and patients across Europe while working with innovative healthcare solutions that make a meaningful difference in people's lives. If you are passionate about customer service, problem-solving, and working in an international environment, this could be the perfect next step in your career.

This position is part of the Diabetes Customer Service and Supply Chain organization and operates in a highly collaborative, cross-functional environment. You will work in a hybrid setup with an office location at the Center of Expertise in Warsaw, partnering closely with Regional Offices, Supply Chain, Finance, Sales, and other stakeholders to ensure an exceptional customer experience throughout the order fulfillment process.

Responsibilities

• Process and manage customer orders in SAP in line with established procedures and service level expectations


• Support customers and patients throughout the order fulfillment process and provide timely updates on order status


• Monitor orders and deliveries and proactively resolve issues that may impact customer satisfaction


• Manage returns, claims, disputes, and other customer service activities in an accurate and timely manner


• Collaborate with Regional Offices and cross-functional partners to ensure efficient order execution and issue resolution


• Handle customer and patient inquiries through professional, solution-oriented communication


• Identify opportunities for process improvements and contribute to continuous improvement initiatives

Required Knowledge and Experience

• Fluent Spanish and English, with the ability to communicate effectively with customers and colleagues in an international environment


• Minimum 3 years of experience in customer service, customer care, order management, or a similar customer-focused role


• For internal candidates, minimum of 2 years of experience in the Customer Service Representative III role


• Experience working with SAP and Microsoft Excel


• Strong customer focus with the ability to manage multiple priorities while maintaining a high level of accuracy


• Excellent problem-solving, communication, and interpersonal skills


• Ability to work independently and collaboratively within an international team


• Experience in healthcare, medical devices, or other regulated industries, familiarity with Order-to-Cash (O2C) processes, advanced Excel skills, SAP reporting knowledge, or experience with logistics and shipment tracking tools would be considered an advantage but are not required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 102,400.00 PLN- 153,600.00 PLN

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).