Associate Customer Service Representative (Remote-November)

Blue Cross Blue Shield of North Dakota; Fargo (ND); Remote; USD 10,000 - 60,000; Full time

Job summary

A health insurance provider is seeking an experienced customer service representative to assist and educate members and providers. The role involves resolving inquiries and requires strong communication skills. Ideal candidates should have a High School Diploma and at least a year of related experience. The position offers a competitive benefits package and remote work opportunities.

Benefits

Competitive benefits package

Paid volunteer time with donation

Educational Assistance Program

Qualifications

• 1 year of customer service or related experience.
• Experience in hospitality, healthcare, or an office-based setting is preferred.
• Ability to navigate multiple computer programs.

Responsibilities

• Assist and educate members and customers on products and plans.
• Research and resolve inquiries.
• Document interactions clearly and maintain accessibility.

Skills

Customer service experience

Strong verbal and written communication

Technology savvy

Education

High School Diploma or GED

Job description

Overview

Employer Industry: Health Insurance

Why consider this job opportunity

• Estimated starting pay range of $16.00 - $19.00/hour, with opportunities for continued salary growth through performance-based incentive programs
• Competitive benefits package, including affordable medical, dental, and vision coverage
• Work remotely in qualifying states, providing flexibility in work style
• Comprehensive learning and development opportunities, including an Educational Assistance Program
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours
• Supportive team environment with structured training to ensure skills development in the health insurance industry

What to Expect (Job Responsibilities)

• Assist and educate members, providers, or customers on products and plans through various communication channels
• Research, analyze, and resolve inquiries, ensuring accuracy and timeliness in responses
• Document interactions and correspondence clearly and concisely, maintaining accessibility
• Navigate multiple systems and internal resources to address inquiries while adhering to timeliness standards
• Maintain base knowledge of insurance terms and practices, addressing a range of issues from routine to moderately complex

What is Required (Qualifications)

• High School Diploma or GED with 1 year of customer service or related experience
• Experience in hospitality, healthcare, or an office-based setting is highly preferred
• Strong verbal and written communication skills
• Technology savvy with the ability to navigate multiple computer programs and application systems
• Availability of a private workspace and fast-paced internet with a hard-wired connection

How to Stand Out (Preferred Qualifications)

• Previous experience in a call center environment or similar customer service role
• Familiarity with health insurance products and terminology
• Ability to work independently and manage common problems effectively

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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