Associate, Customer Service Representative

CFSB; New York (NY); On-site; USD 27,552 - 31,684; Full time

Job summary

A leading banking provider in New York is seeking a Customer Service Representative to deliver exceptional service, assist customers with inquiries, and manage account transactions. The ideal candidate will be detail-oriented, possess strong communication skills, and have a High School Diploma or relevant banking experience. The role offers an hourly wage of $20 - $23, enhancing customer satisfaction through effective relationship management and adherence to policies.

Responsibilities

• Provide excellent customer service in a friendly manner.
• Respond to inquiries regarding banking products.
• Ensure compliance with policies and procedures.
• Suggest new products to customers.
• Open new accounts according to guidelines.
• Maintain confidentiality of customer information.

Skills

Effective listening skills

Strong communication skills

Multi-tasking skills

Negotiation skills

Computer proficiency

Patience

Attention to detail

Education

High School Diploma or relevant work experience in Commercial Banking

Job description

Job Summary

CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a Customer Service Representative to perform duties such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and assisting customers with inquiries concerning products offered. CSRs must be continuously aware of fraud, loss and check cashing guidelines as well as all security and transaction documentation requirements.

Responsibilities

• Always provide excellent customer services to customers in a friendly and courteous manner.
• Has sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account status and account balances.
• Open new bank accounts according to laid down rules and guidelines.
• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.
• Perform maintenance on Dormant accounts as per Branch procedures.
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Ensure that customers’ confidential information is properly protected and only used for official purposes.
• Continuously update skills by participating in professional trainings, sit for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank.

Qualifications

Knowledge, Skills, and Abilities

• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.
• Strong communication skills characterized by excellent writing and speaking skills.
• He/she must possess excellent multi-tasking skills and be able to function under pressure.
• He/she must also have excellent negotiation skills and be able to influence people.
• Ability to use the computer efficiently and also learn how to use new software.
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
• Must have a keen eye for detail and follow instructions to the letter.

Education, Training, And Experience

• High School Diploma or relevant work experience in Commercial Banking required.

Hourly Range

$20 - $23 / hour. Hourly range does not include performance-based bonus and/or other benefits, where applicable. Actual offer will vary based on skills and experience.

About Community Federal Savings Bank (CFSB)

Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients through a solid understanding of relationship banking. We offer a full range of services, including loans, bill payments, card services, internet banking, and merchant processing.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.