Customer Service Representative

Community Financial System, Inc.; Town of Bath (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Professional development opportunities

Job summary

A financial services provider in Town of Bath is seeking a customer service representative to deliver a positive banking experience. Responsibilities include handling transactions, addressing customer needs, and ensuring compliance with regulations. Candidates must possess a high school diploma and two years of customer service experience. Strong interpersonal skills, math proficiency, and a commitment to company values are essential. The company offers competitive compensation and benefits, while promoting a supportive workplace culture.

Qualifications

• Professional and friendly interpersonal communications skills essential.
• Accurate and proficient math skills required.
• Proficient computer skills necessary.

Responsibilities

• Provide quality customer service and a positive banking experience.
• Determine customer needs and explain products.
• Assist customers with various banking requests.
• Maintain compliance with all laws and regulations.

Skills

Accurate and proficient math skills

Professional and friendly interpersonal communications skills

Proficient computer skills

Clear thinking and ability to stay focused

Thorough knowledge of bank products and services

Education

High School Diploma or GED

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

• Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
• Determine customer needs, explain and sell products and services
• Participate in branch prospecting efforts
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas
• May provide back up to the teller line as needed
• Ability to understand directions and adhere to established policy and procedures
• Able to remain focused
• Other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
• As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals
• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Qualifications

• High School Diploma or GED
• Internal product and services knowledge
• Accurate and proficient math skills
• Professional and friendly interpersonal communications skills
• Proficient computer skills
• Clear thinking and ability to stay focused
• Thorough knowledge of bank products and services
• Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
• Two (2) years of bank and/or customer service normally required
• All applicants must be 18 years of age or older