Associate Customer Service Analyst - 1st Shift

GXO Logistics, Inc; Trenton (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance (medical, dental and

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc. is seeking an Associate Customer Service Analyst for the 1st shift in Michigan. You will handle customer interactions and oversee service execution, ensuring accurate orders and timely deliveries.

The role emphasizes problem solving and proactive communication with customers and carriers. The position requires at least a bachelor's degree or equivalent experience, 2 years in logistics, and strong MS Office skills.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• Experience with Microsoft Office, Word, Excel, Outlook.
• 2 years of experience in supply chain or logistics.
• Spanish language proficiency: fluent in speaking and writing.

Responsibilities

• Prepare work orders; troubleshoot and resolve orders and shipment discrepancies as needed.
• Allocate and research inventory for orders.
• Provide customer service to incoming callers, customers and carriers.
• Identify freight and coordinate delivery to ensure customer and company requirements are met in an accurate, timely manner.
• Identify strategies to increase freight from customer and/or to better manage existing opportunities.
• Maintain and generate required reports; properly process, audit and file various documentation.

Skills

Spanish language proficiency

Verbal & written communication

Multitasking

Time management

Education

Bachelor's degree or equivalent related work or military experience

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Associate Customer Service Analyst - 1st Shift

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at workand the resources to build a career you can be proud of.

1st Shift, Monday – Friday, 7:00am – 4:00pm

At GXO Logistics, we believe that our success depends on our ability to provide exceptional support and solutions to our customers. As the Associate Customer Service Analyst, you will be responsible for handling all customer interactions and overseeing the execution of services. If you’re a go-getter, a multitasker, and have a passion for helping others, join GXO and let us help you take your career to the next level.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

Prepare work orders; troubleshootand resolveorders andshipmentdiscrepancies as needed

Allocate and research inventory for orders

Provide customer service to incoming callers, customers and carriers

Identify freight and coordinate delivery to ensure customer and company requirements are met in an accurate, timely manner

Identify strategies to increase freight from customer and/or to better manage existing opportunities

Maintain and generate required reports; properly process, audit and file various documentation

What you need to succeed atGXO:

At a minimum, you’ll need:

Bachelor's degree or equivalentrelatedworkor military experience

ExperiencewithMicrosoft Office, Word, Excel, Outlook

It’d be great if you also have:

2 years of experience in supply chain or logistics

Spanish Language Proficiency: Fluent in both spoken and written Spanish, with the ability to communicate clearly and professionally with Spanish-speaking individuals.

Solidproject and time management skills,includingmultitasking,organizing and managingcustomer expectations

Highlyorganized,detail-oriented work style, with a proactive and professional attitude

Ability to work in a fast-paced environment with rapidlychanging priorities; strong problem-solving skills

Excellent verbal and written communication skills

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.