Associate Customer Care Representative- Denver, CO-1

Amica Mutual Insurance Company; Lone Tree (CO); Hybrid; USD 51,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Generous 401k with company match

Paid vacation and holidays

Sick time and parental leave benefits

Tuition and student loan reimbursement

Wellness reimbursement

Annual incentive plan

Job summary

Amica Mutual Insurance Company seeks an Associate Care Representative in Lone Tree, CO. The role handles high-volume inbound calls to service and sell policies, leveraging customer service skills and product knowledge. A state insurance license and ongoing education are required, with extensive training provided.

Hybrid work with some at-home days is possible after training. Salary starts around $50,712 with potential to $73,542, plus comprehensive benefits and annual incentive opportunities.

Qualifications

• Minimum high school diploma or equivalent.
• Prior customer service and sales experience preferred.
• Excellent interpersonal and communication abilities.
• Computer keyboard and processing skills required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert ads and warm leads into new business by handling inbound calls nationwide.
• Service customer accounts using policy terminology and home-construction knowledge.
• Establish and maintain relationships to gain trust and respect; multitask and prioritize work.

Skills

Customer service

Sales experience

Interpersonal skills

Computer skills

Insurance knowledge

Education

High school diploma

Tools

CRM software

Job description

Thank you for considering Amica as part of your career journey, where your future is our business.At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.This is a full-time position based on a 37.5 hour work week. The starting annual salary is notes below and is based on level of previous experience and/or applicable licenses within the property and casualty industry. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance. Additional commission opportunities may apply to customer facing sales and service representatives.Amica is seeking an Associate Care Representative in Lone Tree, CO . The role requires taking phone calls to sell policies and service current accounts. Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills.Responsibilities:Conduct professional telephone conversations to service existing accounts in a high call volume environmentConvert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone callsService customer accounts utilizing knowledge of legal terminology, policy language, and home constructionGain customer trust and respect by establishing and maintaining effective relationshipsProblem-solve and use time effectively to multitask and prioritize workObtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.Salary and Work Schedule:A starting annual salary of $50,712 ($24.38/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $73,542 annually ($35.36/hr).The 40 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.Work from home may be available up to two days a week once trained to work independently.Total Rewards:Medical, dental, vision coverage, short- and long-term disability, and life insurancePaid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.Holidays - 14 paid holidays observedSick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employmentGenerous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contributionAnnual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goalsGenerous leave programs, including paid parental bonding leaveStudent Loan Repayment and Tuition Reimbursement programsGenerous fitness and wellness reimbursementEmployee community involvementStrong relationships, lifelong friendshipsOpportunities for advancement in a successful and growing companyQualifications:High school diploma or equivalent education requiredPrevious customer service and sales experienceExcellent interpersonal and communication skillsComputer keyboard and processing skillsPrevious insurance background is a plus, but not requiredHP$50,712 ($24.38/hr)Total RewardsMedical, dental, vision coverage for single or family, short- and long-term disability, and life insurancePaid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.Holidays - 14 paid holidays observedSick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employmentGenerous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contributionAnnual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goalsGenerous leave programs, including paid parental bonding leaveStudent Loan Repayment and Tuition Reimbursement programsGenerous fitness and wellness reimbursementEmployee community involvementStrong relationships, lifelong friendshipsOpportunities for advancement in a successful and growing companyAmica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.About AmicaAmica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the \"Is Amica hiring?\" section of our FAQ [e-mail]800-652-6422 ext. 24733