Associate Creative Director, Copy

Synchrony Group, LLC; West Chester (Chester County); On-site; USD 90,000 - 130,000; Full time

Job summary

Doist is seeking a senior ACD, Copy to lead content development for healthcare and pharmaceutical marketing aimed at HCPs and patients. You will partner with internal teams and clients to craft engaging, compliant copy across digital and print media, ensuring medical accuracy and regulatory alignment.

You will guide creative direction, manage timelines with project management, and maintain style guides and core claims, while fostering collaboration across departments.

Qualifications

• Experience writing copy for healthcare audiences
• Knowledge of regulatory review processes in pharma
• Strong written and verbal communication skills

Responsibilities

• Partner with internal teams to turn complex data into engaging copy for HCPs, patients, and internal audiences
• Develop original content for digital and print deliverables (brochures, emails, social media, banners, videos, websites)
• Collaborate with Creative leads to refine visuals and layouts
• Understand brand messages and therapeutic areas to guide content development across teams
• Ensure high medical accuracy with thorough referencing and annotations

Job description

The ACD, Copy, leads the content development process through partnership with internal teams and clients on the writing and execution of innovative healthcare and pharmaceutical marketing initiatives for healthcare professional (HCP) and patient audiences. This individual understands client challenges and industry trends; demonstrates a firm understanding of relevant therapeutic areas and products; and supports the strategic and creative direction of all deliverables while ensuring a high degree of medical accuracy.

Job Duties

• Partner with internal teams to turn complex data into engaging and meaningful copy for a variety of audiences, including HCPs, patients/caregivers, and internal client audiences (e.g., sales representatives)
• Develop original content for deliverables across digital and print media (e.g., product brochures, emails, social media, banner advertisements, videos, websites, core visual aids)
• Establish and maintain close partnerships with Creative personnel leads to help establish the creative vision and refine graphics and layouts for all pieces
• Engage with clients to understand their brand(s), key messages, and creative vision; explore and develop innovative ideas appropriate to client marketing strategies
• Demonstrate a firm understanding of the therapeutic areas, target audiences, and strategy for various products, with the flexibility/adaptability necessary to lead and contribute to content development efforts for various therapeutic teams
• Ensure high quality and degree of accuracy with thorough referencing and annotation of all materials
• Incorporate internal and client feedback, comments, and changes to manuscripts and layouts while maintaining the integrity and purpose of the material
• Work with Editorial and Medical content leads to facilitate and ensure maintenance of up-to-date style guides and core claims documents
• Present work and provide rationale in internal and client content and creative reviews or meetings
• Work with internal teams (e.g., Project Management) to develop and adhere to logical and attainable timelines for project completion
• Follow internal and client processes and procedures with regard to workflow, development of deliverables, and adherence to industry best practices
• Maintain a proactive approach on initiatives for existing and prospective clients
• Attend client and partner meetings, including promotional review committee meetings as needed, to support development or delivery of content and creative
• Manage resourcing and workflow for copy development; work closely with Project Management and Account Services to actively manage resourcing needs, including use of contract personnel

Internal and External Relationships

• Foster and develop collaboration between Copy Services and other departments and individuals to ensure innovative and collaborative solutions to departmental efficiency and client needs
• Be a positive force for enhancing the team culture, consensus building, and internal communications
• Communicate effectively both verbally and in writing with colleagues, clients, and others
• Keep manager apprised of key departmental concerns and issues and actively work toward solutions

Key Competencies

• High level of integrity, ethics, confidentiality, and accountability
• Ability to manage outcomes to win-win resolution
• Sound planning, prioritization, and execution skills
• Ability to think in abstract terms, make connections between unrelated ideas, formulate innovative concepts, and add value to brainstorming sessions
• Ability to write for cross-channel platforms (i.e., print, digital)
• Excellent verbal and written communication skills
• Exceptional organizational skills; ability to work under time constraints
• Flexibility and adaptability to change
• Proficiency in Microsoft Office and Adobe applications
• Familiarity with user experience (UX) best practices
• Keen understanding of the importance of and ability to foster partnership between Creative and Copy
• Effective attention to detail and high degree of scientific and medical accuracy
• Ability to identify key issues and to creatively and strategically overcome challenges or obstacles
• Firm understanding of pharmaceutical legal/regulatory review process
• Ability to work independently; self-motivated
• Ability to participate and interact effectively on a team
• High energy level and team player