Associate Contract Manager (Renewal Specialist) - (Latam & NAM accounts)

Hubspot; Massachusetts; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Associate Contract Manager, where you'll play a key role in handling customer inquiries and contract renewals. This dynamic position requires exceptional bilingual communication skills and a passion for delivering outstanding customer experiences. You'll collaborate with various internal teams to resolve complex billing issues and contribute to enhancing contract management processes. If you're eager to work in an inclusive environment that values your contributions, this opportunity is perfect for you. Be part of a thriving culture that empowers employees to excel and grow in their careers.

Qualifications

• Fluency in Spanish and English is required; Portuguese is a plus.
• Strong communication and negotiation skills are essential.

Responsibilities

• Handle customer contract inquiries and ensure timely resolution.
• Communicate with customers to execute renewals and solve billing issues.

Skills

Fluent in Spanish

Fluent in English

Negotiation skills

Interpersonal problem-solving

Communication skills

Job description

Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.

Account Management

Remote - Colombia

Resumes MUST be submitted in English.

As an Associate Contract Manager for our 1:Many (Scaled) Customer base at HubSpot, you will be responsible for handling all assigned customer contract inquiries in a timely manner for customers in NAM and LATAM. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

In this role, you’ll get to:

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
• Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals.
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.

We are looking for people who:

• Are fluent in Spanish and English.
• Portuguese is a PLUS.
• Are passionate about creating a great customer experience.
• Show clear communication skills with the ability to effectively lead a phone conversation.
• Have healthy negotiation and interpersonal problem-solving skills.
• Seek to understand multiple perspectives in a situation.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.