Associate Computer Application Support

Bell Canada; Union (NJ); Remote; USD 70,000 - 100,000; Full time

Job summary

Join Bell as part of the Support Field Services team where you will enhance user experiences for web applications that improve operational efficiency. This role offers the chance to work in a dynamic environment focused on customer and stakeholder engagement and technical innovation. With opportunities for growth and learning new technologies, you will play a key role in shaping Bell's service delivery.

Benefits

Comprehensive compensation package including medical, dental, vision, and mental health benefits.

35% discount on services.

Access to exclusive offers from partners.

Qualifications

• Familiar with Agile project management methods (Kanban, Scrum).
• Knowledge of REST and WEB API.
• Adequate knowledge of French is required for positions in Quebec.

Responsibilities

• Design, develop and test internal web applications.
• Support existing web application & tool users.
• Analyze and evaluate requirements for change requests.

Skills

GIT

Jira

Confluence

C#

.NET Core 6

HTML

JSON

CSS

Angular 13/14

SQL Server

Education

University or College degree in computer sciences

Job description

Press Tab to Move to Skip to Content Link

Select how often to receive alerts (in days): Create alert

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

The Support Field Services team is looking for a dynamic candidate to provide analytical support to Bell's Field Operations teams. This opening is an excellent opportunity for anyone interested in working in a challenging and high-profile environment.

The job requires an individual who is open to change, has strong business acumen and is results-oriented. As such, the candidate must be able to manage change while working efficiently in a collaborative environment with different business units.

Job Duties / Accountabilities

The selected candidate will be responsible for designing, developing and testing internal web applications, and supporting information system operations for our community of users.

• Offer support to existing web application & tool users by diagnosing, isolating, and de-bugging problems with existing applications and reporting
• Build, design, develop and support new web applications and reports in an effort to make Field Services more efficient and productive. Perform unit testing as required
• Analyze and evaluate the requirements for change requests or new applications
• With minimal guidance, gather and analyze information from various sources to ensure its integrity, and resolve any anomalies
• Offer support to web application to users by diagnosing, isolating, and de-bugging problems with existing applications
• Locate and define new process improvement opportunities in existing applications in order to achieve optimal results while ensuring accuracy and adhering to tight deadlines
• Develop and maintain reference documents for internal customers
• Work closely with the manager in charge of the team, and with all managers within our organization and Field Services
• University or College degree in computer sciences or relevant experience in equivalent domain
• Familiar with Agile project management methods (Kanban, Scrum)
• Advanced experience with GIT, Jira, Confluence, Visual Studio/ Visual Studio Code
• Knowledge of web application development using C#, .net core 6 Framework
• Knowledge of HTML, JSON, CSS and Angular 13/14
• Knowledge of SQL server relational database, ADO.Net and Entity framework
• Knowledge of REST and WEB API. Experience in Developing, testing and consuming web services
• Knowledge of English without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications / Competencies

• Hands on Cloud PaaS/IAAS environment
• Manage deadlines and ensure effective project follow-up
• Strong communication skills (spoken and written) conducive to addressing an audience of managers
• Strong documentations skills
• Ability to effectively communicate with internal and external stakeholders
• Ability and desire to learn new technologies
• Ability to work autonomously and as part of a team
• Flexibility with regard to performing out-of-mandate tasks, as required

Working Conditions

• Remote
• Work schedule: Monday to Friday with a work period between 8:00 a.m. and 5:00 p.m

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Work Arrangement: Remote

Application Deadline: 06/22/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.