Associate Community Manager - The Metropolitan at Gainesville

Landmark Properties Management, LLC; Gainesville (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Landmark Properties Management, LLC is seeking an Associate Community Manager in Gainesville, FL to market the community and ensure leasing targets are achieved. You will handle prospects’ and residents’ needs, requests, and follow-up with professionalism, reporting to the Community Manager.

The role emphasizes leasing, marketing, data entry in Entrata, event planning, and resident communications, with an emphasis on confidentiality and adherence to policies.

Responsibilities

• Prepare marketing plans and develop new strategies and programs to meet occupancy goals.
• Prepare/monitor daily and weekly leasing reports to make pricing recommendations for optimal rent growth.
• Ensure leasing staff complies with corporate procedures and government Fair Housing laws.
• Ensure all data is accurately entered in Entrata for quality follow‑up.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Generate and track traffic of prospective residents using effective marketing techniques.
• Conduct/oversee tours, appointments, leads, and traffic follow‑up to close sales.
• Submit market surveys, marketing calendars, guest cards, and service requests on time.
• Keep all social media channels updated to promote the property.
• Oversee renewal kick‑off, planning events and Community Ambassador zone walks.

Job description

Associate Community Manager

The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects’ and residents’ needs, requests, and follow‑up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy.

Reports to: Community Manager | Direct Reports: None

Responsibilities

Leasing & Marketing

• Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
• Prepare/monitor daily and weekly leasing reports to make pricing recommendations for optimal rent growth
• Ensure leasing staff complies with corporate procedures and government Fair Housing laws
• Ensure all data is accurately entered in Entrata for quality follow‑up
• Project a favorable image of the community to achieve property objectives and public recognition
• Generate and track traffic of prospective residents using effective marketing techniques
• Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow‑up
• Complete and submit required materials such as market surveys, marketing calendars, guest cards, and service requests in a timely manner
• Ensure all social media channels are updated regularly to promote the property
• Oversee renewal kick‑off, including planning and executing events and implementing Community Ambassador zone walks

General Administration

• Ensure confidentiality of client, resident, and company information
• Attend and contribute to all staff meetings and any special or emergency meetings
• Understand and adhere to the Landmark Properties policies and procedures
• Maintain a clean and professional work environment
• Report time and attendance
• Understand the lease document and related addendums and clearly communicate them to residents, prospective residents, and parents
• Participate in all move‑in and move‑out related activities
• Manage time efficiently and effectively
• Assist in corporate projects as requested

Financial Management

• Maximize revenue and occupancy
• Operate marketing activities within the confines of the marketing budget, deviating only with prior approval

Personnel

• Ensure Landmark LEASE protocols are practiced by all staff members
• Train leasing staff on how to market on campus and locations that students frequent
• Familiarize and train leasing staff on how to review and explain the lease document and all related addendums

Customer Service

• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
• Maintain active and effective communication with residents, parents, and university personnel
• Create and distribute a monthly newsletter and resident communications
• Direct roommate mediation and resolution of resident conflicts, encouraging respect for and appreciation of individual differences
• Participate in resident retention programs

Facilities

• Assist the Community Manager in creating and implementing a successful turn plan
• Regularly walk the property to identify and address maintenance issues
• Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues

Risk Control

• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Document and address behaviors of residents that violate the law or the community lease agreement
• Identify and report safety and security risks to the Community Manager
• Prepare and submit incident reports in the absence of the Community Manager
• Assist the Community Manager in handling emergency situations with the corporate team

Work Environment & Physical Demands

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of company business.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.