Associate Community Banker

First Interstate Bank; Aberdeen (SD); On-site; USD 38,000 - 58,000; Full time

Job summary

First Interstate Bank in Aberdeen, SD, seeks an Associate Community Banker to deliver personalized client service, assess needs, and propose suitable financial solutions aligned with our service commitments. You will open and maintain accounts, perform teller duties, discuss consumer loans, and identify referral opportunities to Home Loans, Treasury Solutions, and Wealth Management.

The role emphasizes relationship building, accuracy, regulatory compliance, and proactive outreach to clients and

Qualifications

• Demonstrates strong attention to detail and follows verbal and written instructions while maintaining confidentiality.
• Uses tact and diplomacy when interacting with clients and coworkers.
• Working knowledge of personal computers, Microsoft programs, and 10-key skills.
• Knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and understand simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to present information in one-on-one and small-group settings to clients and staff.
• Able to perform basic arithmetic and interpret percentages and bar graphs.
• Able to apply common-sense understanding to follow uncomplicated instructions.
• Able to solve problems with a few concrete variables in standardized situations.

Responsibilities

• Delivers personalized client service in person and by phone, answering questions and offering solutions.
• Opens and maintains accounts (checking, savings, CDs) and related banking products.
• Performs teller duties including deposits, withdrawals, and currency counting.
• May engage in conversations about and process new consumer loan requests.
• Holds financial conversations to determine needs and provide suitable solutions.
• Identifies referral opportunities to other lines of business and documents activity.
• Builds client relationships through proactive outreach and follow-up.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and complies with bank policies and procedures.

Skills

Attention to detail

Verbal & written instructions

Tact & diplomacy

10-key skills

CRM systems

Microsoft Office

Reading/writing

Numerical ability

Problem solving

Education

High School Diploma or GED

Banking experience

Tools

CRM systems

Microsoft Office

Digital platforms

Job description

SUMMARY

Location: Aberdeen, SD (West Branch). The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and more.
• Performs Teller duties, conducting a variety of financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• May engage in conversations about and process new consumer loan requests.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—consistently utilizing 360 View to document referrals and other client activity.
• Builds client relationships through proactive outreach and follow‑up.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees of the organization.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rates and percentages and draw and interpret bar graphs.
• Able to apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Able to solve problems involving a few concrete variables in standardized situations.
• Demonstrates timely completion of work and adjusts to workload demands to meet expected deadlines.
• Produces complete and accurate work, displaying pride and professionalism in all tasks.
• Takes personal initiative and serves as a positive example for others to follow.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Banking or related experience required

LICENSES AND CERTIFICATIONS

Registered Mortgage Loan Originator per the SAFE Act preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling
• Frequently Hearing
• Frequently Lifting
• Occasionally (up to 25 lbs)
• Sitting
• Occasionally Standing
• Frequently Talking
• Frequently Walking
• Occasionally Noise Level - Moderate
• Typical Work Hours - Vary based on scheduling and business need
• Regular and Predictable Attendance - Required Travel - as needed

All applicants must pass pre-employment screenings including a background check.

First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice English or Spanish Right to Work Notice English or Spanish

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual’s merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and TitleI of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8am to 5pm MST at [e-mail].