Associate Collections Representative

UnitedHealth Group; Minneapolis (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health services company is seeking a healthcare billing specialist for a remote position based in Minnesota or Wisconsin. You will handle unpaid accounts, resolve patient calls, and collaborate on payment arrangements. Candidates should have a high school diploma and at least one year of relevant experience in healthcare collections or billing. This full-time role offers a flexible schedule and competitive hourly pay ranging from $16.00 to $27.69.

Benefits

Comprehensive benefits package

401k contribution

Incentive and recognition programs

Qualifications

• 1+ years of experience working in healthcare billing or collections.
• Ability to work Monday-Thursday, 8:00am - 4:30pm CST.
• Must be 18 years of age or older.

Responsibilities

• Coordinates the resolution of unpaid accounts.
• Receives calls from patients and insurance companies.
• Documents collection activities.

Skills

Healthcare billing

Healthcare collections

Accounts receivable

Education

High School Diploma / GED

Tools

EPIC or similar EMR systems

Job description

Overview

This position is Remote in the states of Minnesota or Wisconsin. You will have the flexibility to work remotely as you take on some tough challenges.

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsibilities

• Coordinates the resolution of unpaid accounts
• Receives and resolves calls from patients, insurance companies, attorneys, and departments
• Obtains and processes payments
• Collaborates with patients to create payment arrangements
• Updates incomplete and missing account information
• Documents collection activities
• Other duties as assigned

Qualifications

Required

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience working in healthcare billing, healthcare collections or healthcare accounts receivable
• Although not common, ability to travel onsite to 2925 Chicago Ave, Minneapolis, MN 55407 for any major computer issues that arise
• Equipment pick up is required on day one if you reside within 2 hours of 2925 Chicago Ave, Minneapolis MN 55407. For those outside the area, equipment will be shipped
• Ability to work Monday- Thursday, 8:00am - 4:30pm CST and Friday, 7:30am - 4:00pm CST

Preferred

• 1+ years of EPIC or similar EMR systems experience

Telecommuting Requirements

• Reside within the states of Minnesota or Wisconsin
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Schedule, Training, and Compensation

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Monday - Thursday, 8:00am - 4:30pm CST and Friday, 7:30am - 4:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Company Mission and Compliance

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.