Associate Cloud Technical Account Manager, ES - NAMER - US-ISV

Amazon Web Services, Inc.; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer for Enterprise Support. You will work with customers ranging from startups to Fortune 500s, guiding adoption of AWS services across compute, storage, database, and more.

You will partner with engineers to drive issue resolution, craft proactive strategies, and ensure customers' AWS environments stay healthy and resilient. Travel up to 10%+ as needed.

Qualifications

• 2+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across distributed systems.
• Scripting and coding skills in one or more languages (Ruby, C/C++/C#, Node.JS, Java, Python, PHP).

Responsibilities

• Act as principal technical advisor and voice of the customer to organizations from startups to Fortune 500.
• Collaborate with engineers and service teams to drive issue resolution and customer adoption of AWS services.
• Provide advocacy, strategic technical guidance, and ensure customers' AWS environments remain healthy and resilient.

Skills

Technical engineering

Scripting languages

Customer-facing presentations

Education

Bachelor's degree

Job description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy and resilient.

The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position requires the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

About the team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications:

• - 2+ years of technical engineering experience
• - Bachelor's degree
• - Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

Preferred Qualifications:

• - Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
• - Experience in customer-facing business presentations covering business and technical aspects or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more informati