Associate Clinical Oncology Specialist

Natera; Jacksonville (FL); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Free testing for employee and family

Pregnancy and baby bonding leave

401k benefits

Commuter benefits

Employee referral program

Job summary

Natera in Jacksonville, FL seeks an Associate Clinical Oncology Specialist (ACOS) to drive account sales, service, and support for Oncology tests, including Signatera. You will ensure patient adherence to test cadence and collaborate with customers to optimize workflows.

The role requires building relationships with key oncology contacts, analyzing patient testing, and educating clinicians on tools and resources. Travel 25-50% and a base salary with uncapped commissions.

Qualifications

• Bachelor’s degree preferred or Associate’s degree with minimum of 3 years of relevant experience.
• Medical assistant, clinical support, patient liaison or nursing background in oncology or a minimum of 2 years of medical sales experience.

Responsibilities

• Work with assigned COS to grow, maintain and support existing customers.
• Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth.
• Analyze and monitor patient testing to ensure patients remain on the prescribed protocol.
• Assess needs of medical professionals with a focus on customer support, logistics, and problem solving.
• Become experts on all Natera Oncology products and processes.
• Educate medical professionals on tools and resources to facilitate test order management.
• Utilize and maintain internal KPI reports related to patient retention and order volume.
• Collaborate with sales reps, patient coordinators, territory managers and others to optimize outcomes.

Skills

Interpersonal skills

Analytical skills

Strong communication

Microsoft PowerPoint

Excel

Gmail

Education

Bachelor’s degree preferred

Associate’s degree + 3 years experience

Tools

PowerPoint

Excel

Gmail

Job description

The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products. The role includes ensuring patients adherence to the prescribed test cadence with a focus on improving patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems and processes. Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers.

Primary Responsibilities

• Work with assigned COS to grow, maintain & support existing customers
• Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth.
• Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist.
• Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving
• Become experts on all Natera Oncology products and processes to maximize effectiveness in the field.
• Educate medical professionals on the tools and resources that Natera provides to facilitate test order management
• Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume.
• Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc., to achieve the best outcomes for the patient and the provider.

Qualifications

• Bachelor’s degree preferred or Associate’s degree with minimum of 3 years of relevant experience
• Medical assistant, clinical support, patient liaison or nursing background in oncology or a Minimum of 2 years of medical sales experience

Knowledge, Skills, And Abilities

• Thrives in ambiguous environments
• Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills
• Ability to think strategically as well as execute tactically
• Must act with a sense of urgency
• Have a strong desire to work in a fast-pace environment and must work independently with an internal drive to be successful
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize
• Proficient in Microsoft PowerPoint and Excel; Gmail
• Fluent in understanding data spreadsheets and technologies, although the Patient Retention Specialists will continue to lead patient identification and vetting
• Demonstrated ability to quickly learn software and reporting systems

Physical Demands & Work Environment

• Duties are typically performed in a medical office or hospital setting.
• This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
• Duties may require working outside normal working hours (evenings and weekends) at times.
• 25-50% travel required

In addition to a base salary, we offer uncapped commission, a car allowance program, and Restricted Stock Units (RSUs).

The compensation package listed is for 1st year OTE, which are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. On-target earnings (OTE) represent the total potential income an employee can earn by achieving 100% of their performance goals. It combines a base salary with commissions and serves as an estimated figure rather than a guaranteed amount, providing a guideline based on average performance outcomes.

On-target earnings (OTE)

$110,000—$130,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

What We Offer

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.