Associate Clinical Applications Specialist, Cardiology

Bracco Imaging S.p.A.; United States; Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Bracco Diagnostics Inc. is seeking a dedicated professional to provide customer support and education to Nuclear Medicine and PET customers, focusing on CardioGen-82. You will train end-users, support installations, and collaborate with clinical and marketing teams to optimize patient care and operational performance.

Travel up to 80% across the United States is required; nuclear medicine certification (NMTBC and/or ARRT N) is mandatory. A BS/BA is preferred.

Qualificações

• Experience with cardiac PET preferred.
• Experience with cardiac PET installations, applications, and/or troubleshooting preferred.
• BS/BA preferred.

Responsabilidades

• Provide support for CardioGen82 customers, including pre-training and new end-user training.
• Train customers on CardioGen82 generators and infusion system operations; advise on image acquisition parameters.
• Provide infusion system installation and ongoing support; document observations for improvements.
• Act as a troubleshooting resource and support helpline for CardioGen82.
• Coordinate with Clinical Applications Team to ensure program success and alignment with marketing.
• Collaborate with Nuclear Medicine Director/Associate Director during training processes.
• Work with Marketing and field sales to ensure customer satisfaction and loyalty.
• Support company-sponsored meetings and other duties as needed.

Conhecimentos

Customer training

Communication skills

ALARA safety

Team collaboration

Problem solving

Formação académica

BS/BA preferred

Ferramentas

CardioGen-82 system

Infusion system operation

Descrição da oferta de emprego

Bracco Diagnostics Inc. is a subsidiary of Bracco Imaging which is part of the overall Bracco Group. The Company specializes in the clinical development, marketing and sales of diagnostic contrast imaging agents. Bracco Diagnostics Inc. primarily markets its products to hospitals throughout the United States. Bracco Diagnostics Inc. is committed to the discovery, development, manufacturing and marketing of imaging agents and solutions aimed at providing a better use and management in terms of diagnostic efficacy, patient safety and cost effectiveness.

Job Purpose:

This position will provide customer support and education to existing Nuclear Medicine and PET customers to enhance customer satisfaction and further strengthen our level of service for both Full-Time and Daily-Use customers for Bracco’s cardiovascular PET agent, CardioGen-82.

Essential Activities, Duties, Tasks, and Responsibilities:

• Provide support for current CardioGen82 customers to include CardioGen82 Pre-Training, CardioGen82 New End-User Training, CardioGen82 Generator Return Training, and ongoing continuing education.
• Train all customer personnel on the CardioGen82 generators and associated accessories, infusion system operations while consulting on Cardiac PET image acquisition/processing parameters to the different camera/scanner models, and appropriate safe handling of radioactive materials (ALARA).
• Provide infusion system installation and ongoing support by completing required infusion system initial testing, monitoring customer use and product interactions and documenting observations for continued product improvements.
• Act as a resource for CardioGen82 troubleshooting problems/issues for existing customers; This includes supporting the CardioGen82 Clinical Support Helpline.
• Serve as a liaison between Professional Services & customer base on generator or infusion system problems/issues and complaints.
• Partner with the Clinical Applications Team to develop a short- and long-term strategy to ensure immediate and ongoing success of the CardioGen-82 program.
• Work collaboratively with the Nuclear Medicine Director and Associate Director of Clinical Applications at all points of the customer training process.
• Partner with the Nuclear Medicine Marketing team and field sales organization to ensure customer satisfaction and loyalty.
• Secondary Responsibilities:
• Company sponsored meeting support / staffing
• Other duties as determined by business needs.

Professional Experience

• Experience with cardiac PET preferred
• Experience with cardiac PET installations, applications, and/or troubleshooting preferred

Education

• BS/BA preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

Nuclear Medicine certification required through NMTBC and/or ARRT (N).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• Domestic travel is required (up to 80%)
• Must be licensed driver and able to drive company vehicle without restrictions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Government facilities
• Travel (car, air travel, hotels)

Bracco Diagnostics Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, or any other protected status.