Associate Client Success Manager: Drive Adoption & Value

Aderant Holdings, Inc.; Atlanta (GA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Aderant Holdings, Inc. is seeking an Associate Client Success Manager to drive customer outcomes and ensure successful adoption of Aderant solutions in a hybrid Atlanta environment.

You will partner with Support, Product, Professional Services, and Sales to manage health signals, mitigate risk, and support renewals and growth while delivering value to law firms and professional services clients.

Qualifications

• 3–7+ years of experience in customer-facing roles in a B2B SaaS or tech-enabled service environment.
• Ability to translate complex products and technical concepts into clear business outcomes for customers.
• Experience coordinating across Support, Product, Professional Services, and Sales to resolve issues and achieve results.

Responsibilities

• Own customer outcomes, including adoption, value realization, and risk management.
• Serve as the central point of coordination across internal teams to ensure customer success.
• Maintain clear communication with customers regarding progress, risks, and next steps.

Skills

Customer success

Cross-functional coordination

SaaS

Relationship management

Data-driven

Communication

Account management

Tools

Salesforce

Gainsight

Job description

Aderant Holdings, Inc. is seeking an Associate Client Success Manager to drive customer outcomes and ensure successful adoption of Aderant solutions in a hybrid Atlanta environment.

You will partner with Support, Product, Professional Services, and Sales to manage health signals, mitigate risk, and support renewals and growth while delivering value to law firms and professional services clients.