Associate Client Success Manager

Grubhub Campus, Inc.; Chicago (IL); Hybrid; USD 54,000 - 68,000; Full time

Benefits offered by this job

Equity

401(k) matching

Medical, dental, vision plans

Paid time off and parental leave

Job summary

Grubhub Campus, Inc. is seeking a Client Success Associate to manage post-sales relationships with university campuses and drive adoption of Grubhub Campus services, including mobile ordering and kiosks.

You will launch new campuses, coordinate cross-functional implementation, and guide ongoing growth through strategic engagement with university operators. The role requires 2–3 years in account management, strong organizational skills, and excellent communication.

Qualifications

• Bachelor's degree preferred or high school diploma/GED.
• Strong account management experience with a track record of meeting or exceeding goals.
• Highly organized with the ability to manage multiple projects and deadlines.
• Proven cross-functional relationship-building and stakeholder management.
• Strong verbal and written communication skills, data-driven decision making.

Responsibilities

• Own the post-sales relationships with Grubhub Campus accounts.
• Launch campus orders with Grubhub platforms and ancillary services.
• Project manage campus deployments and ongoing operations.
• Drive campus growth through market strategies and client partnerships.
• Provide proactive client service and resolve account issues promptly.
• Coordinate product implementation with Product, Engineering, Operations, Marketing, and Support.
• Monitor and report key performance metrics and prioritize campus initiatives.

Skills

Account management

Excel

Data analysis

Cross-functional collaboration

Communication

Travel willingness

Education

Bachelor's degree preferred

High school diploma/GED

Job description

About Grubhub

At Grubhub, we believe food is more than just a meal: Its a source of discovery, connection, and pure enjoyment. There is a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We have been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

About The Opportunity

The Client Success Associate is responsible for all aspects of the post-sales relationships and achieving goals with our campuses. We're looking for people who love growing businesses by solving complex operational and business problems. You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining programs, driving engagement with students, and managing senior relationships with university and food service operators.

The Impact You Will Make

• Own the entire post-sales relationship with Grubhub Campus signed accounts
• Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services
• Project manage the operational set-up and deployment of each campus launch
• Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
• Provide exceptional client service, proactively problem solve to identify and resolve any account issues
• Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
• Closely monitor, measure, and report on key performance metrics in each market
• Use data to determine priorities for campus specific initiatives
• Pursue up-sell opportunities for new business by showing the value of Grubhub's program on campus

What You Bring to the Table

• Bachelor's Degree preferred or high school diploma/GED
• 2-3 years experience in account management
• Highly organized across multiple projects and able to hold customers accountable to deadlines
• Track record of building strong cross-functional relationships
• Strong interpersonal communication skills, both verbal and written
• Highly data-focused, with strong proficiency in Excel
• Marketing and/or Communications experience is a plus
• Resourceful, creative, and able to find innovative ways to achieve results
• Exceptionally detail-oriented and can multi-task
• Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)
• Willingness to travel up to 25%

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome - and encouraged to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer commission with a base salary range as outlined below. Illinois: $54,400 - $68,000 ($64,000 - $80,000 OTE range) #LI-Hybrid Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands. Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens - evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

Join Our Team

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. Its our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners' doors and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.