Associate Client Success Manager

REPAY - Realtime Electronic Payments; Atlanta (LA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic financial technology firm as an Associate Client Success Manager in Atlanta! In this entry-level role, you will build strong relationships with clients, ensuring their needs are met while providing exceptional service. Your ability to communicate effectively and resolve issues will be key to maintaining client satisfaction and loyalty. This innovative company values excellence and integrity, offering a collaborative environment where you can thrive. If you are passionate about customer success and eager to make an impact in the fintech industry, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree preferred for this entry-level position.
• Strong proficiency in Microsoft Office tools is essential.

Responsibilities

• Develop relationships with customers and prepare status updates.
• Resolve client issues promptly and maintain trust.
• Liaise with internal teams to enhance customer experience.

Skills

Communication Skills

Problem Solving

Organizational Skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

CRM Systems Familiarity

Presentation Skills

Education

Bachelor's Degree

Tools

Salesforce

Job description

Associate Client Success Manager (Entry Level)

Apply locations Atlanta Headquarters time type Full time posted on Posted Yesterday job requisition id JR448

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.

ABOUT THE ROLE

The Associate Client Success Manager's (CSM) responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing client status updates and reports. Associate CSM's also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience.

RESPONSIBILITIES

• Operate as the lead point of contact for matters specific to your accounts
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their needs and objectives
• Ensure the timely and successful delivery of our solutions according to customer needs and expectations
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers in a prompt manner in conjunction with the Customer Service team; address client complaints to maintain trust
• Assist with challenging client requests; escalate issues to the proper teams, as needed
• Maintain client records
• Develop knowledge of REPAY’s solutions and product offerings to facilitate upsells and cross-sells

SKILLS & EXPERIENCE NEEDED

• Bachelor’s Degree preferred
• Demonstrated ability to create and execute strategy, resolve complex problems, and work independently
• Familiarity with CRM systems and practices (e.g. Salesforce) is strongly preferred but not required
• Must be highly proficient in Microsoft Excel, Word, and PowerPoint
• Excellent written and verbal communication skills
• Strong organization skills
• Comfortable presenting in front of clients
• Travel for visiting top clients and user conferences.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.