Associate Client Success Director

Wiland; United States; Remote; USD 59,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental and Vision

FSAs

Life/AD&D Insurance

Short & Long-Term Disability

401(k) with company match

Paid Parental Leave

Flexible Time Off

14 Company Holidays

Job summary

Wiland is seeking an Associate Client Success Director to act as the primary client contact and drive revenue growth across an assigned client portfolio. You will strategize with clients, tailor product recommendations, and develop development plans to expand revenue while ensuring satisfaction and retention.

The role requires deep knowledge of Wiland products, strong sales and communication skills, and the ability to forecast and manage quarterly targets.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years experience in direct marketing preferred.
• 2+ years list circulation or client service experience preferred.
• 2+ years experience with Microsoft software products and research capabilities on the Internet.
• 2+ years proven sales skills including up-selling and cross-selling.
• Ability to effectively develop and maintain a quarterly sales/revenue forecast.
• Experience in Salesforce or equivalent contact management tool desired.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills and ability to take initiative.

Responsibilities

• Serve as the primary client contact for assigned accounts.
• Meet or exceed revenue goals and forecast monthly/quarterly progress.
• Develop Client Development Plans and present recommendations.
• Move clients through the Client Maturity Cycle and identify upsell opportunities.
• Collaborate with clients to understand business goals and industry context.
• Maintain regular client communications and ensure satisfaction and retention.

Skills

Client success

Sales

Upselling

Cross-selling

Communication

Teamwork

Initiative

Problem-solving

Client relationship management

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

JOB SUMMARY:The Associate Client Success Director is the primary Client contact within the Wiland organization. This individual is responsible for meeting or exceeding revenue goals for their assigned book of Clients and ensuring Client satisfaction and retention. The ACSD will maintain regular communications with their Clients and understand the Clients’ business goals and metrics. The ACSD will create Client development plans to ensure we are meeting Client needs and growing revenues from each Client. Travel to Client offices and industry events will be minimal, but at times, required. Extremely detail-oriented applicants only.ESSENTIAL FUNCTIONS:Primary Client contact.Responsible for understanding the complete suite of Wiland products and services and how they can benefit our Clients.Responsible for selection of models and delivery of recommendations or proposals.Responsible for all revenue for assigned Clients. Up-sell / Cross Sell to existing Clients as appropriate to maximize revenue results.Strategize with Clients. Become educated and experienced in Clients’ Industry. Maintain a thorough understanding of each Client’s business.Prepares and presents order recommendations to Clients utilizing approved Wiland methods to initiate the sales process.Move Clients through the Client “Maturity Cycle”. Develop and maintain Client Development Plans.Meet or exceed individual Sales and Revenue goals, forecasting monthly and quarterly progress toward goals.EDUCATION, EXPERIENCE AND QUALIFICATIONS:Bachelor’s degree or equivalent work experience.2+ years experience in the direct marketing industry preferred.2+ years list circulation or client service experience preferred.2+ years experience with Microsoft software products and research capabilities on the Internet.2+ years proven sales skills including up-selling and cross-selling.Ability to effectively develop and maintain a quarterly sales/revenue forecast.Experience in Salesforce or equivalent contact management tool desired.Excellent written and verbal communication skills.Exceptional problem-solving skills and ability to take initiative.Strong PC skills, including proficiency with Microsoft software products and research capabilities on the Internet.Ability to work well in a team environment with little direct supervision.Knowledge and experience using customer service management software.ADDITIONAL DETAILSLocation: RemoteWhile this position is remote, residency in one of the following states is required: AR, AZ, CO, FL, GA, IA, IN, KS, MA, MI, MO, NC, NE, NH, OH, OK, PA, TX, VA, WY.Department: Data ManagementCompensation Range: $59,000 - $73,000 - Total compensation for this role also includes a variable component.Our benefits include: Medical, Dental and Vision, Flexible Spending Account, Basic and Voluntary Life/AD&D Insurance, Short & Long-Term Disability, 401(k) Retirements Savings Plan with company match, Paid Parental Leave, Flexible Time Off (FTO) and 14 Designated Company Holidays.Must be a US citizen or authorized to work in the United States.Wiland is an equal opportunity employer.Click here for a description of the types of personal information we collect from applicants and employees and how we use it.Apply Now!We want to learn more about you! We are seeking bright, exceptional professionals who are looking to join a growing, talented team of data-driven marketing innovators. Please submit your application using the button below. We will be accepting applications until the posted application deadline of November 20, 2026.