Associate Client Success Director

Wursta; Austin (TX); Hybrid; USD 100,000 - 200,000; Full time

Job summary

A leading company in Austin, TX is seeking a Sr. Account Manager to oversee a portfolio of clients, ensuring their success and satisfaction. The role involves building long-term relationships, identifying growth opportunities, and collaborating with cross-functional teams to deliver tailored solutions. Ideal candidates will have extensive experience in sales management and account management, along with strong communication skills. This position offers a hybrid work arrangement, allowing flexibility while maintaining a focus on client success.

Qualifications

• 4+ years of sales management experience.
• 6+ years in account management or customer success.
• Track record of achieving team targets of 3 to 6 million in revenue per quarter.

Responsibilities

• Act as a trusted advisor to customers and establish relationships.
• Identify expansion opportunities and renew customer contracts.
• Coordinate technical resources for up-sell opportunities.

Skills

Sales Management

Account Management

Customer Success

Communication

Presentation

Organizational Skills

Negotiation

SaaS Experience

Education

BA/BS or equivalent experience

Job description

1 day ago Be among the first 25 applicants

Wursta aims to help companies navigate complex technology landscapes, especially within AI, to help those companies to scale their capabilities, and increase productivity. We specialize in providing a range of services including cloud services, managed services, custom development, cybersecurity, and AI solutions, with a focus on enabling digital transformation.

***Located in Austin, TX, this role offers a hybrid work arrangement***

We are searching for an experienced, self-motivated, detail-oriented, and results-driven Sr. Account Manager. An ideal candidate will learn fast, keep up with the latest technology developments, present confidently, communicate effectively, and ultimately keep our customers happy.

As Wursta's people manager of the client success team you will represent Wursta as our customer's dedicated solution-oriented advisor. You will create long-term, trusting relationships with our customers. The Sr. Account Manager’s role is to oversee a portfolio of assigned customers, gain knowledge of the customer’s technology initiatives and business needs, and seek to resolve client technical constraints by identifying value-added products and services to help their business innovate and grow.

Key Responsibilities Include:

• Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
• Identify expansion and up-sell opportunities, new use cases, and own renewing customer contracts
• Coordinate technical resources needed for up-sell opportunities and support issues
• Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Negotiate contracts and close agreements with C-Level stakeholders that maximize profits
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics to support revenue projections (e.g. quarterly sales results and annual forecasts)
• Work collaboratively with all cross-functional teams (Support, Services, Finance, Marketing) to maintain and grow customer’s ARR.
  
  

Required Skills:

• 4+ years of sales management experience
• 6+ years proven work experience in account management or customer success
• A proven track record of achieving team target of 3 to 6 million in revenue per quarter
• Strong ability to pitch and consult new service offerings to key accounts
• Excellent communication and presentation skills
• Attention to detail, strong organizational skills, and a bias for action
• A self-starter approach to work and the ability to adapt and thrive in a rapidly changing startup environment
• SaaS Experience
  
  

Preferred Qualifications:

• MSP or Google Partner experience is a plus
• BA/BS or equivalent experience
• Google Workspace experience
• Cloud experience
  
  

Interview Process

At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect during our interview process:

• Work Style Survey: As a required next step in our application process, please complete this brief survey to help us learn more about your work style: https://surveys.cultureindex.com/s/k49doDOqSj/109695
• Initial Screen: You'll have a quick 20-30 minute chat with our hiring coordinator. It's just a chance to get to know each other and see if we're a good fit.
• Meet your manager: Next up, you'll spend 45 minutes with the hiring manager. This is your chance to learn more about the role and the team.
• Meet your peers: After that, you'll meet with members of the team for 60 minutes. This is a great opportunity to see the team dynamic and ask any questions you have.
• Interview with Senior Leadership: You'll then chat with the executive leader for 45 minutes. This is your chance to show off your skills and experience and learn more about the company's vision.
• Get a decision: We'll get back to you within the week to let you know what's next.
  
  

Our Values

We are driven and guided by our shared values:

• Make it win-win
• Do it uncommonly well
• Remain humble
• Strive to be better
• We are one team
• Be accountable
  
  

Equal Employment Opportunity

Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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