Associate, Client Services (Long Term Recovery)

Team Rubicon; United States; Remote; USD 42,000 - 74,000; Full time

Job summary

An established industry player is seeking a dedicated Associate for Client Services in Long Term Recovery. This remote position offers a unique opportunity to make a difference by supporting disaster-affected individuals throughout their recovery journey. You will engage with clients, develop personalized recovery plans, and collaborate with various stakeholders to ensure effective service delivery. This role requires a compassionate approach, strong communication skills, and the ability to adapt to changing circumstances. Join a mission-driven team that values flexibility and fosters a supportive work environment where your contributions can lead to meaningful change.

Benefits

Flexible Unlimited Paid Time Off

Generous holiday schedule

Matching 401k contributions

100% company-paid health benefits

Professional development opportunities

Paid time off to volunteer

All-inclusive onboarding experience

Qualifications

• 2-3 years of experience in disaster case management or client services.
• Proven ability to lead with empathy and resolve conflicts effectively.

Responsibilities

• Conduct outreach to prospective clients and assist with application processes.
• Develop Individual Recovery Plans and monitor service effectiveness.
• Maintain rapport with volunteers and advocate for disaster-affected individuals.

Skills

Customer Service Skills

Peer-to-Peer Communication

Conflict Resolution

Empathy

Tenacity

Education

Bachelor’s degree in social work

Bachelor’s degree in disaster management

Bachelor’s degree in business administration

Equivalent experience

Tools

CRM tools

Online software

Job description

Associate, Client Services (Long Term Recovery)

Remote - anywhere within Southeast USA

Team Rubicon (TR) is seeking an Associate, Client Services (Long Term Recovery) to join TR's Programs Long Term Recovery team! The Associate, Client Services (Long Term Recovery) will assist with identifying and supporting beneficiaries through the lifecycle of the Long Term Recovery program delivery. The Associate will require strong customer service skills, peer-to-peer communication, conflict resolution, tenacity, and a demonstrated ability to lead with empathy. The Associate will be responsible for serving as an advocate and liaison from outreach to potential clients, intake, eligibility review, approval, support during construction, and welcoming our clients' home.

Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR’s Manager, Long Term Recovery and is based remote within the Southeast USA region.

Duties:

• Conduct outreach to prospective clients and other organizations that may provide referrals; identify & interview prospective clients and assist them in completing the application process for Team Rubicon’s Long Term Recovery services.
• Develop Individual Recovery Plans that include client input.
• Conduct follow-up visits to monitor and assess the effectiveness of services provided.
• Document comprehensive client background information, case history, updates, and progress towards Individual Recovery Plan in both physical and digital files via online software.
• Prepare reports as requested.
• Assist clients in identifying and obtaining available benefits as well as social and community resources.
• Develop and maintain rapport with Greyshirt volunteers, acting as a liaison between geographic members and members in Team Rubicon’s Long Term Recovery team.
• Provide support in identifying new capability opportunities within the scope of Long Term Recovery efforts and report accordingly.
• Develop and maintain partnerships and relationships across sectors and act as an advocate for those affected by disasters.
• Flexibility to adapt to changing disaster landscapes and assume other duties as assigned.

Education and Background:

• Bachelor’s degree in social work, disaster management, business administration, or related field; or equivalent experience.
• 2-3 years of relevant experience in disaster case management or client services.
• Preferred: experience in customer service, client intake, social services, CRM tools, and demonstrated experience using data and research to advise organizational decision making.

Special Requirements:

• This is a full-time REMOTE position (based on continued funding availability) and can be based out of the following locations: Florida (FL), Georgia (GA), Alabama (AL), Mississippi (MS), Louisiana (LA), or South Carolina (SC) and provides a flexible & non-traditional work schedule (relocation expenses not provided).
• Local Travel: Reliable transportation is required. The person filling this position will be expected to travel within their local area to support ongoing efforts.
• Required: This position requires up to 50% travel and may require scheduled or unscheduled work during evenings or weekends.
• Required: Applicant must have a valid Driver’s License.

Job Type:

• Associate

Pay Range:

• $42,846.40 - $73,033.20

Cultural Values:

• Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first.
• Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great.
• Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity.
• GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation.
• Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need.
• Adults Only: Every team member is an adult until proven otherwise.
• Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship.

Perks of the Team:

• Flexible Unlimited Paid Time Off.
• Generous holiday schedule (including a paid week off between winter holidays).
• Matching 401k contributions up to 4% with no vesting requirement.
• 100% company-paid health benefits for employees and their dependents.
• Professional development, leadership development and events/conferences.
• Paid time off to volunteer with the non-profit of your choice.
• One-week all-inclusive onboarding experience.

Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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