Associate Client Services Account Manager - Client Services Development Program

ERCOT; Taylor (TX); Hybrid; USD 66,000 - 91,000; Full time

Job summary

ERCOT is offering a unique 12-month rotational Client Services Development Program aimed at entry-level candidates to become technical experts in market operations. Participants will gain hands-on experience in ERCOT market systems and protocols while building relationships with market participants.

The role demands strong analytical skills and technical curiosity, with no prior energy market experience required. This hybrid position is located in Taylor, TX, allowing for flexible work arrangements.

Qualifications

• Demonstrated ability to analyze system behavior and interpret regulations.
• Interest in electricity markets and large operational systems.
• Ownership of personal development and learning.

Responsibilities

• Analyze operational scenarios and data effectively.
• Support decision-making based on market rules.
• Contribute to technical deliverables and process improvements.
• Develop training materials focusing on market systems and tools.

Skills

Effective communication skills

Data interpretation

Analytical skills

Power systems interest

Self-motivated

Education

Degree in Engineering or related quantitative field

Job description

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world‑class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

Job Summary

ERCOT’s Client Services Development Program (CSDP) is a 12‑month rotational program designed to develop entry‑level or career‑transitioning candidates into technical subject matter experts and primary points of contact for ERCOT market operations. This 12‑month rotational program is designed to build you into a trusted point of contact for ERCOT Market Participants. CDSP candidates build a strong foundation in ERCOT’s market systems, protocols, and grid operations, with emphasis on technical analysis, market rule interpretation, and system/process integration. Associates will rotate through Market Training, Market Support Services, and Client Services Account Management — gaining hands‑on exposure to the systems, data flows, protocols, and operational processes that support the ERCOT wholesale market and grid operations. Through structured training, mentoring, and project‑based work, associates develop the ability to translate complex market rules and system behaviors into actionable guidance for Market Participants, positioning them for technical‑facing roles within Client Services and across ERCOT. No prior experience in energy markets is required. We are looking for technically curious, analytically minded candidates who are ready to learn and grow.

Job Duties

• Applies foundational knowledge of ERCOT market systems, protocols, and grid operations to analyze operational scenarios and data.
• Understands grid and market rules, procedures, and system outputs to support accurate and consistent decision‑making.
• Contributes to technical deliverables, process improvements, and operational objectives under guidance.

Additional Job Duties

• Build a strong foundation in ERCOT’s market systems, protocols, and grid operations through structured training and mentored, real‑world work.
• Establish and grow relationships with ERCOT Market Participants through timely, accurate, and complete responses to their questions and issues.
• Analyze operational scenarios and data, applying ERCOT Market Rules and procedures to support Market Participant’s accurate, consistent decision‑making.
• Work toward becoming a technical liaison between ERCOT systems and Market Participants — diagnosing issues, interpreting system behavior, and guiding resolution.
• Learn Market Participant onboarding, registration, and qualification processes with a focus on technical requirements and system integration.
• Acquire sufficient understanding of wholesale settlement to resolve settlement disputes.
• Contribute to market notices, ensuring technical accuracy and clarity of system and market impacts.
• Support cross‑functional initiatives involving system enhancements, process optimization, and market design changes.
• Develop documentation, knowledge articles, and training materials focused on systems, tools, and market mechanics.
• Identify opportunities for data‑driven process improvements as you become familiar with existing workflows.
• Demonstrate the ability to consume complex technical subjects and condense and deliver them to a non‑technical audience.
• Deliver knowledge transfer sessions and training on market systems, tools, and operational processes.
• Complete a capstone project that demonstrates your applied understanding of ERCOT systems, market operations, and technical problem‑solving.

Experience

• Effective communication skills with the ability to convey technical concepts clearly to diverse audiences.
• Demonstrated ability to interpret data, analyze system behavior, and work within rule‑based frameworks.
• Strong interest in power systems, energy markets, or large‑scale operational systems.
• Self‑motivated with a growth mindset — you take ownership of your development.
• Coursework, internships, research, or personal interest in wholesale electricity, grid operations, or market design is welcome.

WORK LOCATION

Taylor, TX hybrid 2 days per week.

EDUCATION

• Degree in Engineering (Electrical, Mechanical, Industrial, or related), Mathematics, Statistics, or a closely related quantitative field.
• Equivalent combination of education and relevant experience will be considered.

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment‑at‑will rights at any time.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range

$66,000 - $91,000