Associate Client Service Representative

Mosaic; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) match

PTO (10 days) + birthday day off

Holiday pay (10 days)

Tuition reimbursement after 6 months

Monthly awards for team players

Job summary

Mosaic is seeking an Associate Client Service Representative to support two advisors and their clients from Tempe, with monthly travel to the Scottsdale HQ. You will manage client accounts, prepare statements, run reports, and maintain CRM records while upholding compliance standards.

The role emphasizes exceptional client service, multitasking, and proficiency in Microsoft Office. Travel to Scottsdale is required for team meetings, and duties span administrative support and client-facing

Qualifications

• Exceptional client service and hospitality skills.
• Ability to multitask and skillfully manage a fluctuating workload.
• Excellent verbal and written communication.
• Strong working knowledge of Microsoft Office suite.

Responsibilities

• Run financial plans in E-Money.
• Assist clients with accounts and logging in.
• Assist in sending clients statements when requested.
• Run reports and prepare documents for quarterly client portfolio reviews.
• Maintain electronic and physical files.
• Take detailed notes in CRM (Redtail) on all processes and client interactions.
• Follow standard operating procedures to meet service steps and maintain compliance standards.
• Send client welcome kits.
• Schedule client appointments.
• Travel to Scottsdale headquarters at least once a month for team meetings.
• Assist with office functions such as mailings, call campaigns, answering phones, greeting clients, filing, maintaining break areas, ordering supplies, and other duties as assigned.

Skills

Exceptional client service

Multitasking

Verbal and written communication

Microsoft Office

Tools

Microsoft Office

Job description

Associate Client Service Representative

We are currently seeking an Associate Client Service Representative (CSR) to support our advisors and provide excellent client service. The CSR will serve as the dedicated point of contact for two advisors and their clients. The position is full‑time, based in Tempe, and requires travel to our Scottsdale headquarters at least once a month for team meetings.

Responsibilities

• Run financial plans in E‑Money
• Assist clients with accounts and logging in
• Assist in sending clients statements when requested
• Run reports and prepare documents for quarterly client portfolio reviews
• Maintain electronic and physical files
• Take detailed notes in CRM (Redtail) on all processes and client interactions
• Follow standard operating procedures to meet service steps and maintain compliance standards
• Send client welcome kits
• Schedule client appointments
• Travel to Scottsdale headquarters at least once a month for team meetings
• Assist with office functions such as mailings, call campaigns, answering phones, greeting clients, filing, maintaining break areas, ordering supplies, and other duties as assigned

Qualifications

• Exceptional client service and hospitality skills
• Ability to multitask and skillfully manage a fluctuating workload
• Excellent verbal and written communication
• Strong working knowledge of Microsoft Office suite

Preferred Qualifications

• Series 7 or 6, Series 63 or 65
• Redtail CRM, Albridge and/or Pershing experience
• Notary
• Working knowledge of insurance, annuities, TPMM, PCRAs, QRPs, pensions
• Working knowledge of the custodian Pershing, LLC

Compensation and Benefits

• 10 days of PTO, plus an additional paid day off for your birthday (additional PTO awarded through tenure)
• 10 paid holidays per year
• Summer hours in June & July
• 401(k) with 4% match after 1-year of service
• Monthly awards of cash and prizes for selfless team players
• Annual $2,000 tuition reimbursement available after 6 months of service

Interested candidates should submit their income requirements, cover letter, and resume.