Associate, Client Service II

Davita Inc.; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 75,000; Full time

Job summary

A leading global financial services company is looking for an Associate, Client Service II in Pittsburgh, PA. The role involves resolving client issues, supporting operational needs, and contributing to business improvements. Candidates should have a bachelor's degree and 3-5 years of experience, with a strong emphasis on client services and problem-solving skills.

Benefits

Flexible global resources and tools

Generous paid leaves

Well-being programs

Qualifications

• 3-5 years of work experience preferred.
• Experience in operational area and/or client services is a plus.
• May provide guidance to less experienced team members.

Responsibilities

• Resolving moderate client issues and directing them appropriately.
• Supporting clients with operational and technical requests.
• Monitoring inquiries and addressing non-routine issues.

Skills

Problem Solving

Client Communication

Technical Issue Resolution

Education

Bachelor's degree or equivalent

Job description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Associate, Client Service II to join our Corporate Trust team. This role is located in Pittsburgh, PA - Hybrid

In this role, you'll make an impact in the following ways:

• Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Applies intermediate problem solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.
• Recommends process improvements.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• May have people management responsibilities in some geographies, providing guidance to less experienced team members.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.