Associate, Client Service II

Fenningham, Dempster & Coval LLP; Dallas (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

A dynamic law firm is seeking a client service professional to manage moderately complex client issues and enhance their experience. The role involves effective communication, problem-solving, and collaborative efforts to guide clients through the resources offered by BNY Mellon. Ideal candidates will possess a Bachelor's degree and have a strong background in client service and operational areas.

Qualifications

• 3-5 years of total work experience preferred.
• Experience in operational areas and client services preferred.

Responsibilities

• Works with external clients to resolve moderately complex issues.
• Monitors client inquiries and resolves non-routine issues.
• Participates in activities aimed at improving client experience.

Skills

Problem-Solving

Client Service

Communication

Education

Bachelor's degree or equivalent

Job description

Overview

Client Service - Works with external clients to resolve moderately complex day-to-day issues and directs them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical issues, ensuring requests are executed efficiently. Uses intermediate problem-solving skills, experience, and judgment to analyze information. Communicates effectively to deliver high-quality service to a specialized client base.

Provides clients with information related to BNY Mellon products and services across multiple lines of business and geographies, directing them to the appropriate resources as needed. Leverages a good understanding of broader BNY Mellon services and offerings. Monitors client inquiries, resolves non-routine issues, and escalates complex problems to the appropriate team members. Uses knowledge of client issues and needs to contribute to business development efforts.

Participates in internal activities and initiatives aimed at improving the client experience and recommends process improvements. May have people management responsibilities in some regions and provides guidance to less experienced team members. Supports multiple, moderately complex client accounts.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience required.
• 3-5 years of total work experience preferred.
• Experience in operational areas and/or client services is preferred.

Additional Information

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. We value diversity and inclusion, supporting wellbeing and work-life balance with family-friendly policies and employee forums.

About BNY Mellon

For over 230 years, BNY Mellon has been a leader in finance, supporting investors throughout the investment lifecycle and safeguarding nearly one-fifth of the world's financial assets. We operate globally across 35 countries and more than 100 markets, providing a wide range of financial services for institutions, corporations, and individual investors. Our commitment to innovation, client service, and integrity sets us apart.

Make your mark: bnymellon.com/careers